Description
Our purpose is to create a positively memorable and inspiring experience for each and every customer we serve, each and every time we have the opportunity to serve them. We distinguish ourselves by our ability to listen and empathize with others and by the exceptional efforts we make to deliver uncompromising levels of service. We are here to guide our customers, through a seamless information technology experience that provides tailored assistance and education responsive to individual needs and expectations. Our goal is to continue to value and delight our customers with experiences that nurture powerful customer relationships. We take accountability for every aspect of our customer's experience and continuously strive through every interaction we engage in to prove ourselves as stewards of the NorthBay way.
Qualifications
1. Education: High school graduate or equivalent highly preferred. College level courses or outside classes in Information Technology preferred.
2. Experience: One year's experience in Computer Operations preferably in a hospital environment or two semesters of coursework as a Computer Science Major at an accredited college or university preferred. A minimum of two years of customer service experience.
3. Skills: Must be able to demonstrate superior customer service. Must be able to work independently.
4. Interpersonal Skills: The NorthBay Way is a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Healthcare. The NorthBay Way principles consist of Caring, Communication, Collaboration, and Competence.
Compensation and Benefits:
Hourly Salary Range Min $26.09 - Max $28.82 (Offered hourly rate based on years of experience)
At NorthBay Health we are committed to providing you with competitive wages and quality benefits for you and your family:
- Wages reviewed annually and adjusted to remain competitive
- Medical, dental and vision benefits for full and part-time employees and their families. Part-time is 20-39 hours per week
- Tax-deferred 403b with a percentage matched by NorthBay Health
- Employee Assistance Program
- Tax deferred dependent care plan
- Life Insurance
- Employee Recognition Program
- Vacation & Sick Time benefits
- Disability Insurance
- Group Long Term Care Benefit
- Wellness Program
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