Customer Logistics Management Trainee- Summer 2025 Job Listing at Norfolk Southern in Atlanta, GA (Job ID 1260093200)

Description

Requisition 38274: Customer Logistics Management Trainee- Summer 2025 

A resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we encourage you to include an up-to-date resume along with a  completed job application to give you the best opportunity to be considered. A complete resume helps us to better understand your unique  background, relevant experiences, and passions. We look forward to learning about you.

Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail.  As part of Norfolk Southern, you'll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

A Day in the Life of a Customer Logistics Trainee

Norfolk Southern Customer Logistics is the intersection between our 7,000 customers and the services of Norfolk Southern.  This team is responsible for managing supply chains, handling service issues, analyzing data, creating solutions for our customers, and creating an excellent customer experience.  

Strong analytical skills and great communication are key to this position.

The Customer Logistics team plays a key role in supporting the success of the customer's journey. This dynamic team works hand-in-hand with our transportation, marketing and sales, and accounting departments and other groups that impact the customer experience. Norfolk Southern Customer Logistics is composed of many unique operating teams and our analysts will get the opportunity to work with each team to assess where their skills and interest best align. The Customer Logistics Analyst position is ideal for individuals who want to join the Norfolk Southern team and build a foundation that will support continued career advancement while developing their leadership and management skills.

Roles & Duties of this position can include:

• Coordinate and analyze data and operational events to ensure proper movement, reporting, notification, and remediation of exceptions

• Planning of assets and resources to support the business

• Building relationships with customers and operations to ensure excellent service

• Identification of opportunities for process improvement or standardization

• Leading a team of customer care associates

What makes a successful Customer Logistics Analyst?

• Strong verbal and written communication skills

• Collaborative business approach

• Excellent analytical skills

• Initiative and creativity in developing solutions to complex business problems

Bachelor's/Master's Degree

• Preferred Degree Paths: Supply Chain Logistics, Business, Industrial Engineering, and majors in a similar field of study will be considered

• Minimum Level:  Less than 1 year; Preferred Level:  1-2 years

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country's population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.