Description
Requisition 38269:
A resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we encourage you to include an up-to-date resume along with a completed job application to give you the best opportunity to be considered. A complete resume helps us to better understand your unique background, relevant experiences, and passions. We look forward to learning about you.
A Day in the Life of a Customer Engagement Analytics Intern
As an intern working within the Customer Engagement and growth workstream, you'll gain real life experience during your college academic career. You will develop skills related to using enterprise level data analysis tools to evaluate and create executive level dashboards from multi-sourced customer data. Your analysis will directly contribute to key stakeholder decisions and drive critical projects that will have a lasting impact on our ability to provide our customers with leading edge technical solutions that will enable them to better manage and grow their business leveraging their relationship with Norfolk Southern.
As a Norfolk Southern Intern, you will expect to gain the following experience:
• Hands-on Experience: engage in meaningful projects that align with your academic and career goals.
• Mentorship: benefit from guidance and mentorship from seasoned professionals in your department.
• Professionally Network: connect with professionals across various departments, building valuable relationships for your future career.
• Learning Opportunities: access training and development resources to enhance your skills and knowledge.
• Inclusive Environment: join a diverse and inclusive workplace that values collaboration and innovation.
Responsibilities
• Assist in data extraction, transformation, database development, and utilizing visualization tools within Microsoft PowerBI, Tableau, Salesforce, CRMA, Pendo, or other for relatable tasks.
• Create and maintain dashboards from integrating data sources.
• Work with product teams to understand outcomes and create reporting, dashboarding and other reports to aid critical business decisions.
• Expose to basic customer, site user journeys, identifying potential areas of concern or opportunities.
• Manage time, prioritize work demands effectively, meet deadlines without sacrificing Risk and Audit standards of work.
• Collaborate with various levels of management while being positive and professional.
Education Required
• Pursuing Bachelors Degree or higher required.
• Active enrolled student during the months of May through August 2025
o Freshman (27 or fewer credits)
o Sophomore (28 to 59 credits)
o Junior (60 to 89 credits)
o Senior (90 or more credits)
o Graduate Student
• Degree Paths Preferred: Data Science, Data Analytics, CIS, MIS, Interactive Design or related technology fields of study.
Skills Required
• Experience with data visualization tools or query software such as Power BI, Tableau or SQL
• MS 365 Office Suite.
Soft Skills Preferred
• Motivated self-starter committed to learning.
• Strong communication skills, both verbal and written.
• Willingness to study reference materials, ask questions and resolve problems.
• Attention to detail and commitment to accuracy.
• Solid interpersonal skills along with the ability to receive and grow from constructive feedback.
Work Conditions
Location: Atlanta, GA
Duration: 12 weeks; 5/19/2025-8/1/2025
Environment: Hybrid (two days in office; three days remote)
Schedule: Monday through Friday; 9AM -5PM
Company Overview
Norfolk Southern Corporation (NYSE: NSC) is a Fortune 300 organization and one of the nation's premier transportation companies. Its Norfolk Southern Railway Company subsidiary operates approximately 19,500 route miles in 22 states and the District of Columbia, serves every major container port in the eastern United States, and provides efficient connections to other rail carriers. Norfolk Southern is a major transporter of industrial products, including chemicals, agriculture, and metals and construction materials. In addition, the railroad operates the most extensive intermodal network in the East and is a principal carrier of coal, automobiles, and automotive parts.
At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.
Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.
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