Description
Requisition 38183: B3 Asst Manager Road Equipment Telemetry Field Support
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Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail. As part of Norfolk Southern, you'll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.
Primary Purpose
Manage Norfolk Southern's road equipment fleet equipped with telemetry devices to ensure proper functioning. Interface with telemetry providers for troubleshooting or improving functionality. Provide support to maintenance partners for training, troubleshooting, installation and parts ordering as it relates to the telemetry components. Work with equipment partners and customers to notify them of alert tracking and resolution steps to mitigate potential concerns/failures of the road equipment. Manage NS's tire inventory across the network to ensure on time deliveries of the total quantity order and enforce compliance of deliveries with NS's tire vendor.
Principle Duties:
- Track alerts and follow up with terminals on proactive measures to address alerts
- Supports notification and resolution of critical alerts
- Help troubleshoot non-reporting devices
- Interface with Telematics providers such as Goodyear for software or device improvements
- Collaborates to help drive systematic results for process management of alerts
- Develop reports to help identify challenges and benefits of telematics
- Make recommendations for future telematics products to drive proactive maintenance opportunities
- Drive process changes to improve management of telematics, tire inventory and improve customer experience
- Coordinate installation of new devices
- Develop and maintain SOW for field device installations
- Maintain and improve upon SOW for tire management
- Manage and correct compliance issues with vendors on tire management
- Make necessary updates and recommendations to the AAR job code matrix for new componentry related to the telemetry rollout.
- Manage invoicing for Telemetry
- Assist road equipment team with chassis license plate & registration management
Technical Skills:
- Intermodal rolling asset repair and support system
- MS Word/Word Processing
- OPTCS
- MS Excel/Spreadsheets
- AccessNS
- MS Access
- Telematics
- Data Analysis
Skills and Abilities:
- Analyzing Problems
- Decision Making
- Communication Skills
- Planning and Organizing
- Developing Employees
- Spotfire/Tableau
- SQL
- Project Management
Career Path:
Future Jobs:
- Asst. Mgr. Field Support
- Asst. Mgr. Road Equipment
- Manager Road Equipment Maintenance
Company Overview
Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country's population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.
At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.
Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.
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