Description
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Primary Purpose:
Responsible for working with a team of 24/7 Operations Center (OC) resources to provide accurate real time troubleshooting, tickets and artifacts, coordination, and escalation of any PTC (Positive Train Control), Energy Management (Energy Management), and C&S (Communications & Signals) incidents to determine root cause and safely mitigate and minimize train delays.
Principal Duties:
• Adheres to triggers and escalations of system or component issues that cause train delays or result in reportable incidents; manages up and across the organization
• Stays up to date on training of OC personnel to improve effectiveness
• Follows procedures (SOPs) to provide for efficient and accurate handling of issues
• Monitors system health for proactive handling
• Interacts with Transportation and Rules to resolve operational anomalies and perceived compliance issues
• Maintains awareness of system hazards to correlate field reported issues with systems hazards and open defects to ensure they are reported accurately, resolved, or mitigated to an acceptable level
• Exhibits knowledge of PTC, EM, Signaling functions and interfaces
• Cultivates collaborative relationships with train crews, C&S field forces, and Network Operations Center (NOC)
Job Related Experience:
• Minimum Level: 2-3 years
• Preferred Level: 3-7+ years
Education:
• Preferred Level: Bachelor's Degree (BS)
• Preferred Majors: Engineering, Computer Science, Mathematics, Statistics, Business (any)
Technical Skills:
• MS Office 365
• Splunk and Spotfire
• Utilize and toggle between various applications for support (Remedy, PTCMon, UTCS, CHRIS, Xterm, TYES, Achieve, LMIS, OpsConsole, etc.)
• Knowledge of NS Operating Rules and Practices
• Knowledge of system hazards
• Knowledge of train operations, dispatch system
• Knowledge of PTC messaging
Skills and Abilities:
• Agile problem solver, performs technical analysis
• Engenders trust and drives alignment of team to program to departmental and corporate goals
• Focuses on results
• Communicates powerfully and broadly
• Poise under stress
• Collaborates and builds relationships
• Technical detail & documentation
• Seeks opportunities for growth, improvement, and continuous progress
Career Path:
• Predecessor Jobs: Signal Maintainer, C&S Supervisor, Train Dispatcher, Engineer, Road Supervisor
• Future Jobs: Senior Analyst ATC Operations Center, Manager ATC Operations Center, Manager ATC System Verification, Manager ATC System Engineering & Safety, Road Foreman
Job Description Work Conditions
Company Overview
Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country's population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.
At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.
Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.
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