Technical Service Engineer Job Listing at Nextracker in United States of America (Job ID NX-757)

Description

Job Description:

Technical Service Engineer

As part of the NEXTracker team, your responsibilities will include:

• Providing comprehensive technical support to NEXTracker's global customers, addressing a wide range of industrialization, mechanical, electrical, quality, communication, and installation issues.
• Ensuring an exceptional customer experience by leveraging your product and systems expertise to optimize customer production value.
• Developing a deep understanding of the mechanical, structural, and electrical components of the system.
• Evaluating mechanical and electrical issues encountered in the field to identify the root cause.
• Proactively identifying potential risks and failures associated with mechanical and electrical components, and taking appropriate steps, including implementing corrective actions.
• Collaborating with field personnel to troubleshoot problems and program new components.
• Conducting testing and deployment of NEXTracker technology, providing on-site training to customers and partner companies.
• Working closely with cross-functional teams to recommend modifications to work instructions, materials, or product changes to ensure the superior quality of our products.
• Demonstrating strong written communication skills in preparing reports, service proposals, and procedure manuals.
• Serving as a member of the Remote Monitoring Team, offering guidance on field repairs, and meticulously documenting all issues.
• Resolving problems by clarifying issues, researching answers, exploring alternative solutions, implementing effective resolutions, and escalating unresolved problems as needed.
• Advocating for the voice of the customer when collaborating with internal teams on product-related improvements.
• Developing proficiency in the NX Case Management System and actively supporting continuous improvement initiatives to enhance the customer experience.
• Delivering regular progress updates to management and customers, based on well-founded recommendations supported by data, evidence, and sound judgment.
• Providing support to NEXTracker's system design, product development, sales, and marketing efforts as requested.
• Willingness to travel to customer sites when necessary to address specific requirements.

Required

• B.S. in Engineering (Electrical, Industrial, Mechanical or Equivalent) or related STEM field
• Must be able to demonstrate customer care skills and be able to effectively communicate resolutions for customer concerns
• Ability to interface and communicate with customers on a regular basis
• Internal customer voice. Ability to speak as an advocate on behalf of the customers within Nextracker
• Extensive knowledge of and/or experience with mechanical software and processes
• Up to 20% travel required

Nextracker offers a comprehensive benefits package. We provide health care coverage, dental and vision, 401(K) participation including company matching, company paid holidays with unlimited paid time off, generous discretionary company bonuses, life and disability protection and more. Employees in certain positions may be eligible for stock compensation. All plans are in accordance with relevant plan documents. For more information on Nextracker's benefits please view our company website at www.nextracker.com.

Pay is based on market location and may vary based on factors including experience, skills, education and other job-related reasons. The annual salary range for this position is 90,000.00-110,000.00

NEXRSR

At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services.

For us at Nextracker, sustainability is not just a word. It's a core part of our business, values and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations.

Nextracker is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.