Description
Welcome to Montage Health's application process!
Job Description:
Position Summary
Engage potential customers on the phone, review benefit offerings, answer questions and provide options while serving as a consultant to assist callers in making the appropriate healthcare coverage decision for their situation and budget.
Responsibilities
- Work efficiently in a high-volume call center while maintaining a professional and polite manner
- Help prospects navigate Medicare rules and enrollment questions
- Conduct thorough needs analysis to assist prospects in making the appropriate healthcare decision
- Document lead notes in a clear and consistent manner
- Maintain records of potential clients within the Customer Relationship Management (CRM) tool
- Adhere to telephonic enrollment scripts and other scripts as needed
- Meet goals established for the position in the areas of performance criteria, quality assurance and attendance
- Make outbound calls to potential and new members
- Assist in outbound call campaigns to support internal departments
- Maintain a comprehensive level of industry knowledge regarding Medicare Advantage insurance benefits and CMS regulations
- Maintain personal licensing, registration and continuing education requirements with the State Department of Insurance
- Follow the Aspire Health privacy policy, HIPAA laws, and regulations concerning confidentiality and security of protected health information
- Other duties as assigned
Competencies
- Ability to work independently and accomplish duties in an effective and timely manner
- Ability to listen skillfully, collect relevant information, build rapport, and respond to prospects in a compassionate manner
- Exceptional customer service skills, with the ability to educate a variety of prospects, ranging from the highly educated to beneficiaries new to Medicare
- Ability to analyze and successfully solve complex problems, exercising sound judgement at point of service
- Ability to handle stressful situations in a professional manner, demonstrating excellent customer service at all times and ability to adapt to change
- Exceptional communication and telephone skills
- Exceptional organization skills
- Acts with integrity, consistently honors commitments, and takes responsibility for actions and words
- Proficient data tracking skills and PC processing skills in a Windows based environment
- Maintain knowledge of regulatory compliance and government programs, policies and procedures related to Medicare sales and marketing
- Knowledge of web-based applications, with the ability to educate and support prospects using online tools
- Maintain knowledge of various community resources as well as State and Federal assistance programs
Position Requirements
- Active California health insurance agent license
- Bilingual in English and Spanish mandatory; with ability to demonstrate proficiency in both languages.
- 1+ year Medicare sales experience
- 1+ year inbound call center sales experience
- Self-starter able to work within a team environment
- Experience working in a high volume, high energy, fast-paced sales environment.
- Experience in prospecting, cultivating, and maintaining new and existing relationships
- Knowledge of and adherence to CMS guidelines and agency/regulatory requirements
Education High school diploma or equivalent
Pay Rate
$22-25 per hour plus commission
Assigned Work Hours:
M-F, 8am-5pm, weekends and evenings as needed - remote
Position Type:
RegularApply on company website