MedStar Medical Group Job - 49647430 | CareerArc
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Company: MedStar Medical Group
Location: Bel Air, MD
Career Level: Entry Level
Industries: Not specified

Description

Our contact center has a Full-Time day shift opportunity at our Bel Air campus location . The System Navigator serves as the patients' point of contact for navigating the MedStar Health system and coordinating follow up care by setting up appointments based on referrals and orders provided by physicians.
Education

  • High School Diploma or GED required.
Experience
  • 2 years experience working in a medical office assisting in the coordination of patient care required.
Knowledge, Skills, and Abilities
  • Basic computer skills.
  • Familiarity with Microsoft Excel.
  • Excellent verbal and written communication and customer service skills.
  • Ability to maintain a work-pace appropriate to the workload within a flexible work schedule.
  • Ability to establish and maintain effective working relationships across the health system.
  • Ability to multitask and work with patients from a wide array of backgrounds.
  • Knowledge of medical terminology and anatomy.
  • Provides exceptional customer service by speaking to patients in a service oriented, courteous, and professional manner.
  • Researches appointment options for patients while taking into account factors such as insurance coverage, transportation, language barriers and financial need.
  • Supports the needs of multiple patients at the same time.
  • Updates medical charts, tracks referral coordination efforts, and provides patients with follow up appointments.
  • Works in a team environment for the good of the team and the patients.
  • Works with providers and other clinical personnel to provide a seamless patient experience.

  •  Apply on company website