Description
Schedule: Evening Shift - 3:00pm-11:30pm with rotating weekends
Job Summary:
MedStar Health is looking for a Registration Admission Representative to join our team at MedStar Washington Hospital Center!
This job may be in Patient Access Services, Outpatient Registration, or a department. Schedules patient appointments, registers patients, verifies or obtains demographic/ insurance information, and receives payments. May greet patients, answer the phone, validate insurance, answer questions/give patient information regarding preparation for tests/exams, and perform related clerical functions. This position is represented by the Service Employees International Union (SEIU).
Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move!
Primary Duties:
Receives and answers telephone calls. Schedules, reschedules, and confirms patient appointment(s), coordinating multiple appointments as needed to reduce the number of visits the patient must make. Gives instructions and/or answers questions regarding appointments and procedure(s)/test(s)/exam(s) per department/Hospital policy or directs caller to an appropriate individual for assistance. May mail appointment notices/ reminders.
Validates or obtains patient demographic and insurance information from the patient prior to arrival/appointment. Reviews Hospital records for earlier Medical Record numbers/ charts and has chart(s) pulled. Calls primary care or referring physician and obtains required pre-authorizations and/or referrals, results from earlier test(s), and any clarification necessary regarding test(s)/procedure(s)/admission. May phone insurance companies for levels of benefit coverage, pre-authorization, etc.
Greets and reviews information with patient upon arrival. Explains and secures needed signatures on Hospital consent/release forms. Obtains/re-verifies insurance coverage upon arrival photocopying insurance card and ID for record. Explains any patient obligation(s) and collects co-payments and partial payments for services to be received. May receive and secure patient valuables according to established policy/procedures. May escort or arrange escort service for patients to designated areas of the Hospital as needed.
May enter/verify charges in the computer and/or close cash registers counting currency, checks, credit card payments at the end of the shift. Requests and receives medical records and/or assembles various admission packets, where applicable. Maintains including, number of patients registered, accurate account of the Hospital's census, physician case load, etc. May compile and/or print standing or ad-hoc reports/statistics.
May document and expedite referrals and transfers from external health care facilities for treatments or specialized procedures, according to standard department protocol. May perform department specific activities, e.g., posting schedules; validating parking for discharges and clergy; creating patient files; code procedures/results into patient file(s); sending out test results; typing, filing, etc.
Qualifications:
High School Diploma or GED.
6-12 months' experience as Office Assistant or equivalent.
Organizational skills and a working familiarity with office computers performing word-processing/typing and/or data entry.
This position has a hiring range of $20.43 - $31.07
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