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Company: MedStar Medical Group

Location: MD

Career Level: Entry Level

Industries: Not specified

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Description

The Process Improvement (PI) Manager, Enterprise Access partners with corporate and entity senior leadership and executive process owners to drive large-scale system-wide access, digital engagement, and digital transformation value stream activities and initiatives.They will lead development of the improvement strategy and roadmap, drawing on deep experience applying improvement methodologies, problem solving skills, acute emotional intelligence and organizational awareness, strong change management skills and a bias for action and results. The PI Manager, Enterprise Access provides strategic, senior-level project leadership and oversight of improvement projects from current state assessment and future state design through implementation, benefits realization and sustainable transition to the business owner. They will be responsible for partnering with key operational stakeholders such as MedStar Medical Group (MMG), Medstar Ambulatory Services (MAS), and MedStar Institute for Innovation (MI2) to develop and execute data-driven access improvement and provider engagement strategies, develop strategic roadmaps, and operational change management plans required to enable 24-48 hour access to the right care at the right time, place, cost, and modality, with a goal of maximizing value creation and cost savings for the organization. They will serve as lead strategist, process and change management subject matter expert, and facilitator of a project or portfolio of projects consistent with the access and digital engagement roadmap. The PI Manager, EA supports sustainability and a culture of continuous improvement by providing training, coaching, and modeling of process and change management methods and tools for operational teams.
Education

Bachelor's degree Business, Healthcare, Industrial Engineering, Healthcare Systems Engineering or Public Administration required; Master's preferred

Experience

5-7 years progressively more responsible job-related experience. required
3-4 years experience leading large performance improvement initiatives. Demonstrated results and achievements in areas of experience required

Knowledge, Skills, and Abilities

Expert in principles and practical application of process improvement and project management methods and tools.
Well-versed in principles and practical application of change management methods and tools.
Superior analytical and problem-solving skills
Exceptional ability to collaborate, influence and proactively facilitate strategic decisions at an executive level
Ability to teach and facilitate project teams in application of PI methodologies and tools
Strong domain knowledge of the healthcare clinical operations and business areas.
Demonstrated leadership and communication abilities
Strong organizational awareness and emotional intelligence.

Develops and executes against a strategic roadmap, outlining the key audiences, tactics, and timing to ensure adoption of the multi-year access and digital engagement vision and business transformation imperative focusing specifically on components related to provider engagement, operational improvement, and front-end optimization.

Applies a structured problem-solving framework to collaboratively define and resolve complex business problems from project conception to solution development, sustainment of results, and transition to operational ownership.

Conducts current state assessments, including performance analyses, job analyses, task analyses, workflow analyses, process maps, time studies, and assessments of environmental characteristics at the front line. Synthesizes findings to determine performance gaps, team gaps, organizational gaps, obstacles, workarounds, best practices, and benchmarks.

Develops meaningful KPIs and measurement systems to baseline current performance and measure quantifiable improvement. Uses both lagging and leading indicators to characterize, troubleshoot and support sustainable change to business processes.

Uses knowledge in advanced improvement concepts and tools to develop future state value stream designs to achieve performance goals. Clearly articulates recommendations along with pros and cons to executives and process owners in support decision making and change.

Facilitates and leads workshops (e.g. 5S, RPIW, visioning/future-state design), as well as development of daily management systems and front-line improvement with operational leaders.

Establishes strong project foundation through creation and collaboration with sponsors and team on planning documents, including project charters, project plans, team structures, work breakdown structures, etc.

Incorporates sound change management strategies into project plans based on thorough stakeholder and organizational assessments. Leverages industry best practice change management methods and tools.

Proactively manages and communicates risks and barriers, manages transition of new processes, drives and communicates results and celebrates successes.

Applies critical thinking to conduct in-depth analyses (as necessary), including data collection, validation, analysis, and synthesis to unlock actionable insights. Clearly and succinctly explains and presents performance-related data and trends to stakeholders.

Demonstrates comfort with ambiguity and can synthesize clarity and create direction from assessment of a complex situation with limited guidance.

Navigates contracting meetings to establish common understanding of the problem to be solved, wants and offers, roles and responsibilities, and agreement on charter, next steps and sustainability plan.

Develops relationships of trust, collaboration and influence with project sponsors, process owners and corporate and entity senior leadership groups.

Initiates and leads strategic planning discussions/sessions that identify systemic challenges, accurately describes impact to business, develops potential solutions, and identifies pathways to resolution.

Identifies opportunity and establishes sound priorities for future work. Maintains a clear vision and understands broader implications of the future direction of the project, team or organization to meet business imperatives.

Develops and leverages influential relationships at every level of the organization to promote change. Able to influence others based on an understanding of their position, a recognition of the business needs, and the ability to provide and present a sound, evidence-based rationale for change.

Effectively assembles and facilitates high performing multi-disciplinary teams. Gives individuals autonomy, encourages them to take on personally challenging demanding tasks. Encourages them to solve problems, produce innovative ideas and proposals, and develop their vision. Encourages critical feedback and a broad perspective, including challenging existing practices, assumptions and policies.

Acts as a coach and strategic advisor to executive leaders and stakeholders throughout the organization

Provides guidance and mentorship to teammates through regular discussion of expectations, career goals/ambitions, strategic advice, and opportunities for improvement. Recognized as a leader by peers and teammates by modeling traits that are consistent with MedStar's values and are broadly influential across the department and the organization.

Performs career management of staff through regular engagement and discussion of responsibilities and opportunities for growth (i.e. training, new roles), development and communication of performance evaluations, and documentation of justification for career advancement.

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Proc Imprv Mgr Entrprse Access Job Listing at MedStar Medical Group in MD (Job ID req27066)

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Proc Imprv Mgr Entrprse Access Job Listing at MedStar Medical Group in MD (Job ID req27066)

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