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Company: MedStar Medical Group
Location: Washington, DC
Career Level: Associate
Industries: Not specified

Description

MedStar Georgetown University Hospital has a full time, day shift opportunity for a Patient Scheduling Associate in the Radiation Oncology department. This position is responsible for performing the functions and activities related to accurate patient scheduling including, but not limited to: front end customer service, accurate and complete patient registration in the approved organization electronic scheduling and billing systems, appointment scheduling and accurate insurance assignment.
Education

  • High School Diploma or GED required. and
  • Associate degree preferred.
Experience
  • 1-2 years Experience in a customer service environment, including previous experience with computerized scheduling and registration systems required.
  • Medical/clinical office experience preferred.
  • Previous experience with computerized scheduling and registration systems required.
  • Previous experience with an electronic health record system desired, especially ge centricity clinical or aria preferred.
Knowledge, Skills, and Abilities
  • Excellent interpersonal communication and customer service skills, and good telephone etiquette.
  • Knowledge of medical terminology.
  • Effective oral and written communication skills.
  • Ability to deal effectively and professionally with a variety of different individuals.
  • Ability to perform in a high pressure environment.
  • Ability to organize and prioritize work.
  • Registration - Will search the Enterprise Access Directory (EAD) to establish if the patient is new or existing. Follows guidelines to avoid duplicate medical record assignment. Obtains and/or verifies complete demographic and insurance information from patient. Accurately enters complete demographics, insurance information and Financial Status Classification (FSC) / Hospital Patient Accounting Plan Code assignment into the approved organization electronic scheduling and billing systems.
  • Scheduling/Telecommunications - Obtains basic clinical information from patients/callers to determine the appropriate appointment type and provider to which the appointment should be booked. Identifies patient's insurance, ascertains Georgetown Physicians Group (GPG) and GUH contract participation status (Par vs. Non-Par) and communicates contract participation status to patient.
  • Determines referral requirements, creates a Referral in the approved organization electronic scheduling and billing systems and links to appointment or updates Appointment Data Form (ADF) with Authorization / Pre-Certification number as appropriate. Schedules patient appointments using the approved organization electronic scheduling and billing systems, entering all required data elements as dictated by the GPG, GUH and departmental policies and procedures.
  • Communicates referral requirements, patient's financial responsibility and other pre-visit information, as appropriate, including necessary procedure/examination preparations, e.g. NPO after midnight, according to departmental policies and procedures. Manages multiple high-volume telephone lines simultaneously. Screens all calls and routes them appropriately. Throughout the business day, ensures Automatic Call Distribution (ACD) system is functioning appropriately and reports any malfunctions immediately.
  • Answers incoming calls for practice and provides information regarding services, referrals, etc. Using standard forms or Electronic Health Record (EHR) system, records messages from patients, referring physicians, pharmacies, and other clinical areas. Communicates with physicians and nurses. Prints and distributes provider schedules to clinical team/management/administration as appropriate.

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