Description
Status: Per diem (PRN) - Benefits and PTO are not offered
Availability/Schedule: Seeking weekday, Day shift availability
The Patient Relations Specialist plans, coordinates, and supervises the delivery and evaluation of a wide variety of non-clinical services to patients, families, visitors, physicians and staff. Communicates patients' questions, complaints, problems and concerns to appropriate staff members; manages the centralized complaint tracking process and follow up for WHC; analyze trends and assist departments in the development of action plans to resolve recurring complaints.
Education
- Associate's degree ideally in hospitality, marketing, communications or business development required
- Bachelor's degree ideally in hospitality, marketing, communications or business development preferred
- 1-2 years of progressively more responsible job related experience, including supervisory experience, conflict management/resolution, preferably in family services or high level hospitality services required
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