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Company: MedStar Medical Group

Location: Washington, DC

Career Level: Associate

Industries: Not specified

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Description

General Summary of Position

Department: Ambulatory-Oncology Clinic
Status: Full-time, 40-hours per week
Schedule: Monday-Friday, Day Shift

The individual in this position provides assistance to patients in the department. The individual is responsible for coordinating all the functions and activities related to patient access including, but not limited to: front end customer service, accurate and complete patient registration in the approved organization electronic scheduling and billing systems, appointment scheduling, insurance verification, accurate Time-of-Service (TOS) payment processing, and the balancing of all TOS payments using the approved organization electronic scheduling and billing systems. These functions are performed in accordance with all applicable laws and regulations and Georgetown University Hospital's (GUH) philosophy, policies, procedures and standards.

Primary Duties and Responsibilities

Patient Arrival/Check-In & Check-Out Greets patients, responds to inquiries and assists patients with the completion of paperwork, ensuring all information obtained is complete and accurate. Validates patient identity by asking to see identification and/or validate the stored image of the patient's identification. Obtains and scans Patient Photo ID, Insurance Card, Referrals and signed documents into the approved organization electronic scheduling and billing systems as appropriate. Is responsible for resolving all outstanding Alerts on pending appointments at the time of patient arrival, to minimally include: Missing Referral Missing Pre-certification/Authorization Self Pay Accounts Eligibility Verification Missing Demographic/Insurance Information Medstar and/or Georgetown University Hospital specific requirements Enters all relevant data, linking to the appropriate appointment/visit and ensures all required data elements are captured. Advises patient of his/her financial responsibility and obtains signed financial responsibility form (FIN form) as necessary. Collects visit copayment, co-insurance, balance on account, self-pay payments. Posts payments to patients' account in the approved organization electronic scheduling and billing systems and provides patient with system generated receipt. Communicates patient's arrival to appropriate clinical staff. Keeps patient informed of schedule delays. Ensures that patient appointments are statused in the approved organization electronic scheduling and billing system in a timely manner, as follows: Appointment is Arrived at time patient presents for their scheduled appointment. All No Show, Cancelled, or Rescheduled appointments are statused by end of each session or the day's end, at the latest. Patients seen after hours will have appointments statused at the start of the next business day. Reviews encounter forms for accuracy and completeness prior to patient check out. Corrects and completes forms as required and ensures an encounter form is submitted for every arrived patient. Performs the following approved organization electronic scheduling and billing systems Front Desk Module tasks to ensure that all monies are accurately collected and accounted for at day's end: At day's end, reconciles all monies collected (cash, checks, and credit card payments) to the money entered in the approved organization electronic scheduling and billing systems Front Desk Module. Closes and balances the Credit Card Machine on a daily basis. Batches payments and delivers payment batches to designated department resource for balance verification, creation of bank deposit and delivery of deposit to the Cashier's Office. At the end of each day or session, batches encounter forms, prepares Batch Entry Form and Batch Control Log to be sent to Physicians' Unified Billing Service (PUBS).

Registration Will search the Enterprise Access Directory (EAD

Observes Joint Commission (JC) standards, Patient Safety initiatives, Patient Rights, and Health Insurance Portability and Accountability Act (HIPAA) Privacy standards Follows care, documentation and cleanliness standards in the performance of job duties; Completes in-services and education on a timely basis; Is focused on patient safety during performance of duties and improves or makes corrections when safety issues arise; notifies department manager, as required; Interacts with other team members both on the unit and in other units in an appropriate and proactive way to benefit the patient; Observes proper elevator etiquette and courtesy: smiles and speaks to patients and visitors, does not discuss patient care and keeps voice low, gives right-of-way to patients and visitors; Keeps all patient information strictly confidential; Never discusses patient information and hospital business in public areas; Protects patient privacy in public areas; and Adheres to all JC and GUH Patient Rights standards.

Performs other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and is not to be considered as all inclusive.

Minimum Qualifications
Education

High School Diploma or GED required
Associate's degree preferred

Experience

1-2 years Customer service experience required
1-2 years Medical/clinical office experience preferred
Less than 1 year Computerized scheduling and registration systems preferred
Less than 1 year Knowledge of IDX / GE Centricity Business preferred
Less than 1 year Experience with an electronic health record system desired, especially GE Centricity Clinical or Aria preferred

Knowledge, Skills, and Abilities

Excellent interpersonal communication and customer service skills, and good telephone etiquette
Knowledge of medical terminology
Effective oral and written communication skills
Ability to deal effectively and professionally with a variety of different individuals
Ability to perform in a high pressure environment
Ability to organize and prioritize work

This position has a hiring range of $18.33 - $31.61

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Patient Registration Associate Job Listing at MedStar Medical Group in Washington, DC (Job ID req38812)

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Patient Registration Associate Job Listing at MedStar Medical Group in Washington, DC (Job ID req38812)

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