Patient & Guest Relations Rep Job Listing at MedStar Medical Group in Washington, DC (Job ID req38217)

Description

General Summary of Position

Status: Full-time, 40-hours per week
Schedule: Day/Evening Shifts (6:00am-2:30pm and 10:30am-7:00pm) with rotating weekends and some Holidays

Serves as a primary contact to patients, family members, or visitors. Provides appropriate information regarding patients and location of services and may direct or escort patients or guests to those locations. Seeks to solve patient/guest problems and/or complaints or escalates to other personnel when needed. May be responsible for the issuance of identification badges to associates, vendors and contractors. May receive, prioritize and dispatch emergency and non-emergency calls for security services. Patient and Guest Relations Representatives are essential associates in a 24/7 environment and may be required to be flexible with scheduling and work "off-shifts." These functions are performed in accordance all applicable laws and regulations and MedStar Georgetown University Hospital's philosophy, policies, procedures and standards.

Primary Duties and Responsibilities

Minimum Qualifications
Education

• High School Diploma or GED required

Experience

• 1-2 years Job related experience

Knowledge, Skills, and Abilities

• Verbal and written communication skills.
• Strong interpersonal skills.
• Organization and the ability to handle rapid multi-task situations.
• General office experience strongly preferred.
• Basic computer skills preferred.

This position has a hiring range of $17.5 - $28.73