Description
MedStar Health is looking for a Patient Experience Liaison Services as a personal contact to provide support and helps to alleviate stress for families of patients during the waiting period, acting as a link in the communication network between family, patients and staff
Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move!
Primary Duties:
Supports, comforts and assists families of patients who are waiting for diagnostic test results or who are admitting and/or delayed in the ED, traveling back and forth between the ED waiting room/holding area and core area.
Collaborates with nursing staff, volunteers, support staff, attending physicians in order to facilitate and support timely and private communication and information on the patients progress to families and/or friends throughout the entire department stay/process
Assists with guiding patient families such as hospital resources and facilities and their locations
Rounds and addresses areas of concern on all patients
Qualifications:
Associate degree required
Prior physician office or acute care experience required
Medical terminology required
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