Description
General Summary of Position
MedStar Good Samaritan Hospital is looking for a full-time Office Coordinator for Physician Practice- GI. This position is Monday – Friday from 8:00AM – 4:30PM. The Office Coordinator is responsible for providing high-quality patient service, administrative support, and financial administration for the daily operations of medical practice.
Primary Duties
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
Acts as a backup resource for administrative positions within the practice.
Acts as a patient advocate and handles incoming complaints and concerns related to billing and collections to attain maximum patient satisfaction. Maintains ongoing communication with the billing company.
Assures adherence to my MedStar Management Guidelines including, but not limited to the following: reviews material in Toolkit with all associates and assures they complete training, provides daily management of patient portal transactions, assures workflow procedures are implemented, offers access to the portal to all appropriate patients, reviews monthly dashboard performance reports (SLA's) and intervenes as appropriate, assures marketing materials are maintained and displayed with the medical office, escalates any problems/concerns as appropriate, maintains communication with IS patient portal team to provide staff updates as needed and notifies my MedStar team if the primary or back-up contact changes.
Demonstrates behavior consistent with MedStar Health's mission, vision, goals, objectives, and patient care philosophy.
Implements, monitors, and reinforces MedStar Health and MedStar Medical Group policies and procedures. Works with the Practice Administrator to modify and streamline workflows and improve other processes to create an efficient practice.
Oversees and audits the balancing of cash receipts and preparing the daily deposits and end-of-shift reconciliation in the Practice Management System.
Performs all user audits and functions related to staff inputting data into the Practice Management System. Performs assigned audit functions to ensure data is properly communicated to the billing company.
Performs other duties as assigned.
Reviews encounter forms daily for completeness and correctness. Addresses coding problems with providers. Alerts Practice Administrator if additional coding training is needed.
Qualifications
High School Diploma or GED, Required.
1-2 years minimum medical office experience, Required.
Medical billing experience; leadership experience, Preferred.
Effective verbal and written communication skills.
Ability to follow verbal and written instructions.
Basic computer skills preferred.
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.
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