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Company: MedStar Medical Group
Location: Baltimore, MD
Career Level: Associate
Industries: Not specified

Description

MedStar Family Choice is currently seeking a Health Benefits Appeals Analyst to join their team.  Position is remote but candidate must be local to the DMV area for on-site training and meeting requirements. 

As a Health Benefits Appeals Analyst, you will regularly communicate with both internal and external customers concerning benefit and fee schedule interpretation, NCCI (National Correct Coding Initiative) and other claims issues. Research incoming appeals and determines final resolution based on health plan policies and procedures. Uses knowledge of Medicaid rules and regulations, claims, appeals and managed care to explain procedures to vendors, providers and customers. Acts as a resource for claims, customer service, provider relations and other departments.


Education
  • Associate's degree in Healthcare Administration, Business Administration or related field required
  • Bachelor's degree in Healthcare Administration, Business Administration, or related field preferred
  • One year of relevant education may be substituted for one year of required work experience.
Experience
  • 5-7 years Experience in the health care delivery system or insurance setting required
  • Experience with managed care/claims, appeals experience including experience with insurance/managed care benefits and procedures for appeals and claims processing. required
  • One year of relevant professional-level work experience may be substituted for one year of required education.
Licenses and Certifications
  • Certified Professional Coder (CPC) preferred and Claims Appeals certification preferred
Knowledge, Skills, and Abilities
  • Knowledge of all aspects of claims processing, auditing, coding, A/R and reporting (MicroSoft Excel and Access).
  • Excellent verbal and written communication skills.
  • Data mining and analytical skills.
  • Ability to recognize, analyze, and solve a variety of problems.
  • Researches and analyzes health plan benefits, fee schedules and payment policies to determine how to decision provider requests.
  • Reviews claims appeals, provides communication to providers, keeps accurate and complete claims appeal records. Researches and resolves billing and payment issues.
  • Assists in implementing and maintaining administrative claims appeal policies, procedures and appeal infrastructure.
  • Coordinates the review and processing of provider claim appeals. Evaluates and investigates claim appeals by reviewing plan benefit documentation, payment and reimbursement policies.
  • Generates appeal acknowledgment letters and resolution letters per Maryland Department of Health (MDH) / District of Columbia regulations.
  • Ensures that providers have submitted appeal request timely.
  • Tracks all inquiries or complaints to ensure that cases are resolved within State-required timeframes. Documents resolution and prepares and sends written correspondence in response to members initiating complaints within State / NCQA required timeframes.
  • Maintains established daily performance benchmarks and meets the established productivity standard for the department.
  • Performs quarterly Maryland Insurance Administration audits for MSFCs administrative service providers, which includes vision, pharmacy, lab, and substance abuse.
  • Records audit results and relays audit conclusions and corrective actions to Supervisor. Records administrative claims appeal results and relays audit conclusions and corrective actions to Supervisor.
  • Reviews and makes decisions on claims appeals.
  • Runs reports to identify claims data required for audits.
  • Supports MSFC compliance initiatives by conducting fraud, abuse, and other audits.
  • Tests any changes made to system with a claim impact. This testing is done in conjunction with TPA. All testing needs to be recorded and stored. Ensures that claims are reprocessed after fix is in place.
  • Works closely with Finance department during external audits.
  • Works closely with TPA to research and resolve issues and follows up to ensure action plans are implemented.
  • Works with Provider Relations Dept. to assist in educating physicians and providers on billing issues found in claims or medical record audits.
  • If Claims Appeals, assists in implementing and maintaining administrative claims appeal policies and procedures and claims appeal infrastructure. Assists in the performance of testing procedures for programming and contract entry which have a claim impact. Assists with implementing improvements, enhancements, updates and modifications to systems and processes that have a claim impact.

  •  Apply on company website