Dispatch Coordinator Interpreter Services Job Listing at MedStar Medical Group in Washington, DC (Job ID req41769)

Description

The individual will act as the interpreting services dispatcher for the department. They will be responsible for fielding incoming calls/requests and dispatching various interpreters as needed. Additionally, they will create schedules of requested patient needs; such as, surgical procedures, inpatient encounters, outpatient encounters, labor and delivery, Trauma, ED, mental health, etc. where an interpreter is required. They will manage calendars/ schedules for interpreters in the department assigning them to specific interpreting encounters. They will also answer email requests and coordinate between vendor/agency interpreters and staff interpreters. They will also provide a variety of high-level clerical support to the department manager, the department, and/or other department professionals.
Education

• Associate's degree required
• One year of relevant education may be substituted for one year of required work experience.

• 1-2 years clerical experience preferred or
• 1-2 years Interpreting Scheduling Experience preferred or
• 1-2 years Previous experience with medical clerical work preferred
• One year of relevant professional-level work experience may be substituted for one year of required education.

• Excellent interpersonal communication and customer service skills, and good telephone etiquette.
• Knowledge of medical terminology.
• Effective oral and written communication skills.
• Ability to perform in a high pressure environment.
• Ability to organize and prioritize work.
• Ability to deal effectively and professionally with a variety of different individuals.
• Excellent typing skills.
• Working knowledge of various computer software applications, including Microsoft Office Products