Director Emergency Management Call Center Operations Job Listing at MedStar Medical Group in Washington, DC (Job ID req42754)

Description

General Summary of Position
Responsible for directing and implementing emergency preparedness and business continuity operations for the office of Emergency Management. In addition to having supervisory and operational oversight of the Call Center. The Director of Emergency Management & Call Center Operations plans and evaluates all activities and training related to emergency preparedness, including but not limited to collaboration with internal and external departments, and external agencies, including accreditation organizations, while ensuring hospital compliance with all regulatory requirements. This includes researching, reviewing, and drafting all-hazards emergency plans and policies, developing and conducting related exercises, drills, and training, and serving as a member of the incident command team during the activation of the Hospital Incident Command System. Incumbent ensures the safe and efficient provision of uninterrupted communication services. Manages inventory and distribution of telecommunications equipment and is responsible for the emergency response communication of the Call Center. These functions are performed in accordance all applicable laws and regulations and MedStar's philosophy, policies, procedures and standards.

Primary Duties and Responsibilities

Minimum Qualifications
Education

• Bachelor's degree in related field required
• Master's degree preferred

Experience

• 3-4 years Job related experience in healthcare, public health, public safety, EMS, emergency management, or related field required and
• 1-2 years Documented progressive experience in healthcare emergency management planning and response preferred

Licenses and Certifications

• FEMA ICS 200 Course NIMS/ICS 100, 200, 700, 800. within 60 Days required
• CHEP - Certified Healthcare Emergency Professionals Certified Healthcare Emergency Professional within 180 Days required

Knowledge, Skills, and Abilities

• Ability to develop, analyze, and evaluate existing and proposed complex emergency preparedness and response plans, processes, and procedures. Demonstrated knowledge of the local health and medical infrastructure is preferred. Comprehensive knowledge of the Joint Commission, CMS Preparedness Rule, and other healthcare emergency preparedness requirements. Ability to work cordially and collaboratively with a large variety of stakeholders.
• Ability to work in a team environment while equally able to work independently. Proven organizational skills and keen attention to detail. Demonstrated ability to be self-reliant and a problem-solver. Comfortable working in a high-paced, ever-changing environment with the ability to meet deadlines and produce high-quality products. Proven ability to effectively communicate verbally and in writing. Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.

This position has a hiring range of $122,948 - $212,513