Access Specialist Job Listing at MedStar Medical Group in Baltimore, MD (Job ID req35250)

Description

MedStar Health has a full-time, day shift, hybrid opportunity at our call center located in the White Marsh area. This role is responsible for answering a high volume of inbound calls to schedule patient appointments in our call center.
Education

• High School Diploma or GED required.
• Associate degree preferred.
• Bachelor's degree from a college or university in healthcare or related field preferred.

• 2 years related experience training in a fast-paced customer service industry position medical office setting for therapy/ambulatory offices analyzing resolving customer concerns from basic to complex in nature required.
• 1-2 years Telephonic, typically acquired in a call center role, front desk reception, hospital, or medical office scheduling environment. customer service experience required.

• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Basic knowledge of Microsoft Office (including Word, Excel, and Outlook).
• Ability to navigate through multiple technology programs simultaneously while speaking on the telephone.
• Ability to type 40 WPM accurately.
• Must be highly organized, process oriented, with the ability to multitask, be flexible, and a self-starter.
• Ability to follow instructions and assist visitors and/or patients without compromising safety, service, care or efficiency.
• Friendly and professional when interacting with patients and visitors at all times.
• Able to project a positive and professional image at all times.
• Able to empathize with, determine, and prioritize MedStar customer needs and provide appropriate solutions.
• Able to remain composed, focused, and demonstrate compassion during stressful situations.
• Able to demonstrate learning and decision-making skills.