Product Implementation Manager Job Listing at Medical Mutual in United States of America (Job ID 2400450)

Description

This Role can be Remote, Hybrid or In-office.  

Job Summary:

The Product Implementation Manager is responsible for:

• Leading the product implementation function at MedMutual Protect
• Overseeing the end-to-end implementation of a portfolio of products, both new and existing
• Maturing the product implementation model for exceptional efficiency and service
• Assuring all products are implemented and operational according to the business requirements
• Leading a cross functional team in the planning, execution and successful implementation of new/modified products and services

Responsibilities:

• Works closely with Product Management Directors across business lines to prioritize implementation efforts; develops and executes operational and tactical plans based on product strategies and requirements.
• Engages, influences, and collaborates with key business partners in brand/marketing, IT/digital, sales, operations, benefit administration, strategy, product, legal, and compliance to support the definition and development of business and product requirements.
• Influences the development of product strategies through feasibility assessments and the creation of innovative implementation approaches.
• Partners with the Product Management Directors to define operational, regulatory and system requirements needed to support the product implementation.
• Collaborates with cross-functional teams to ensure compliance, improve operational performance and drive process improvement
•  Works directly with and be the liaison between Product Development, Sales, Customer Experience, IT and Operations to meet internal and external customer needs.
• Tracks and communicates risks and status associated with the product implementation.
• Engages is issue identification and resolution.
• Performs other duties as assigned.

Qualifications:

Education and Experience:

• Bachelors degree in Business Administration, Health Care Administration or equivalent of training and/or experience
• 8 years experience in project management, product development or implementations.

Technical Skills and Knowledge:

• Strong Project Management Skills
• Strong Communication skills
• Strong skills in MS Office products, including MS Teams, Excel and Powerpoint
• Comfortable with change, and working in a flexible and dynamic work environment
• Organizational skills and attention to detail
• Experience working independently and in group settings and responding to rapidly changing priorities
• Takes initiative in driving results, asking astute questions, proactively reaching out to stakeholders, and meeting deadlines
• Analytical skills and experience applying business knowledge to solve problems.

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

A Great Place to Work:

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
• Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
• On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.
• Business casual attire, including jeans.

Excellent Benefits and Compensation:

• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life and disability insurance insurance is what we do best, and we make affordable coverage for our team a priority.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

An Investment in You:

• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive and welcoming culture with Business Resource Groups.

About Medical Mutual:

Medical Mutual is status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

There's a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.

We're not just one of the largest health insurance companies based in Ohio, we're also the longest running. Founded in 1934, we're proud of our rich history with the communities where we live and work.

At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.