Description
Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans.
Medical Mutual' s status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life.
Under general supervision, this individual leads primary research projects and provides consulting services across the organization to support improvement efforts of Medical Mutual and its affiliates on both tactical and strategic levels. The Insights & Analytics Advisor II possesses the technical skills and abilities to help establish the team as a Research Center of Excellence for our Company. Projects range in scope from conducting primary research to making recommendations to support data driven business decision making.
Responsibilities
Insights & Analytics Advisor II
· Under the direction of the Insights & Analytics team, manages primary and/or secondary research for the Company including: methodological design consulting, survey design, data analysis, reporting, and consulting on insights and recommendations for improvement.
· With guidance from the Insights & Analytics team, coaches and counsels members of cross functional teams to accomplish projects, meet established schedules, or work toward issue resolution.
· Communicates with internal clients 2-3 levels up/down and across a range of disciplines and all levels of management to share insights, address business questions, and identify research and business needs.
· With guidance from the Insights & Analytics team, provides the organization with a complete and accurate assessment of stakeholder satisfaction and loyalty, how these compare to benchmarks, and recommend actions to improve stakeholder experience.
· Serves on task forces, committees, and work groups to represent the voice of stakeholders and connect the dots to business operations.
· Support senior consultants and team leader in facilitating cross functional workshops internally to evaluate stakeholder experience opportunities and use these insights to inform prioritization of process improvement work.
· Post-contract negotiation, manage projects at times with third party vendors to the agreements set forth.
· Maintain knowledge of the latest advancements in customer experience, market research, and health insurance industry.
· Performs other duties as assigned.
Sr. Insights & Analytics Advisor
· Manages primary and/or secondary research for the Company including: methodological design consulting, survey design, data analysis, reporting, and consulting on insights and recommendations for improvement.
· Partners with Insights & Analytics team to coach and counsel members of cross functional teams to accomplish projects, meet established schedules, or work toward issue resolution.
· Communicates effectively with internal clients 2-3 levels up/down and across a range of disciplines and all levels of management to share insights, address business questions, and identify research and business needs
· Serves as an ambassador for onboarding new team members.
· With limited guidance from the Insights & Analytics team, provides the organization with a complete and accurate assessment of stakeholder satisfaction and loyalty, how these compare to benchmarks, and recommend actions to improve stakeholder experience.
· Serves on task forces, committees, and work groups to represent the voice of stakeholders and connect the dots to business operations
· Leads cross functional workshops internally to evaluate stakeholder experience opportunities and use these insights to inform prioritization of process improvement work.
· With oversight, participates in contract negotiations and manage relationships with vendors on specific projects and manage to those agreements set forth.
· Maintains knowledge of the latest advancements in customer experience, market research, and health insurance industry.
· Performs other duties as assigned.
Lead Insights & Analytics Advisor
· Independently manages primary and/or secondary research for the Company including: methodological design consulting, survey design, data analysis, reporting, and consulting on insights and recommendations for improvement, qualitative moderation.
· Coaches and counsels members of cross functional teams to accomplish projects, meet established schedules, or work toward issue resolution.
· Communicates effectively with internal clients 2-3 levels up/down and across a range of disciplines and all levels of management to share insights, address business questions, and identify research and business needs.
· Guides and mentors new team members and serves as an ambassador for onboarding new team members.
· Directly negotiates contracts and manages relationships with vendors and manages to those agreements set forth.
· Provides the organization with a complete and accurate assessment of stakeholder satisfaction and loyalty, how these compare to benchmarks, and recommend actions to improve stakeholder experience.
· Serves on task forces, committees, and work groups to represent the voice of stakeholders and connect the dots to business operations.
· Leads cross functional workshops internally to evaluate stakeholder experience opportunities and apply these insights to inform prioritization of process improvement work.
· Proactively identifies research opportunities to support continuous stakeholder loyalty efforts.
· Maintains knowledge of the latest advancements in customer experience, market research, and health insurance industry.
· Performs other duties as assigned.
Qualifications
Qualifications
Insights & Analytics Advisor II
Education and Experience:
· Bachelor's degree (market research, social sciences, mathematics, statistics, economics, or related field) with 4 years of related research and consulting experience or Masters' degree with 2-3 years of primary research and consulting experience.
· Experience in survey design, data analysis, and reporting.
· Demonstrated experience in business problem solving skills.
Technical Skills and Knowledge:
· Expertise in statistical software packages (SPSS or SAS) for data management and analytics (e.g., regressions)
· Qualtrics or survey programming knowledge is beneficial
· Power BI, Tableau
· Market research knowledge
· Microsoft Suite expertise
Sr. Insights & Analytics Advisor
Education and Experience:
· Bachelor's degree (market research, social sciences, mathematics, statistics, economics, or related field) with 5 years of related research and consulting experience or Masters' degree with 4 years of primary research and consulting experience.
· Demonstrated knowledge and experience of the health insurance industry.
· Experience in survey design, data analysis, and reporting.
· Experience in facilitating cross functional teams to accomplish a common goal.
· Demonstrated experience in business problem solving skills.
Technical Skills and Knowledge:
· Expertise in statistical software packages (SPSS or SAS) for data management and analytics (e.g., regressions)
· Qualtrics or survey programming knowledge is beneficial
· Power BI, Tableau
· Market research knowledge
· Microsoft Suite expertise
Lead Insights & Analytics Advisor
Education and Experience:
· Bachelor's degree (market research, social sciences, mathematics, statistics, economics, or related field) with 8 years of related research and consulting experience or Masters' degree with 6 years of primary research and consulting experience.
· Demonstrated knowledge and experience of the health insurance industry.
· Experience in survey design, data analysis, and reporting.
· Experience in facilitating cross functional teams to accomplish a common goal.
· Demonstrated experience in business problem solving skills.
Technical Skills and Knowledge:
· Expertise in statistical software packages (SPSS or SAS) for data management and analytics (e.g., regressions)
· Qualtrics or survey programming knowledge is beneficial.
· Power BI, Tableau
· Market research knowledge
· Microsoft Suite expertise
Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:
A Great Place to Work:
- Top Workplace in Northeast Ohio. Year after year we've received this recognition!
- On-site wellness center at most locations. Enjoy personal trainers, towel service, locker room, weight room, elliptical machines, and a variety of classes!
- On-site cafeteria serving hot breakfast and lunch, at most locations. Choices ranging from salad bar, made to order, hot and cold sandwiches, or a variety of entrees cooked fresh daily. Convenience store at most locations
- Employee discount program. Discounts at many places in and around town, just for being a Medical Mutual team member
- Business Casual attire
Excellent Benefits and Compensation:
- Competitive compensation plans
- Employee bonus program
- 401(k) with company match and an additional company contribution
- Excellent medical, dental, vision, and disability insurance
An Investment in You:
- Career development programs and classes
- Mentoring and coaching to help you advance
- Education reimbursement up to $5K per year
About Medical Mutual:
We strive to create peace of mind. Our customers can trust us to do things right and to help them get value from their health plan. We're the largest health insurer in Ohio and for over 85 years, we've been serving our members and the Ohio communities where they live and work. Medical Mutual is a Top Place to Work in Northeast Ohio with exceptional career opportunities that offer challenge, growth and a great work/life balance. We want talented, innovative, and driven people to help us continue to be the best health insurance choice of Ohioans and help make Ohio the best it can be! Our headquarter building is located in the heart of downtown Cleveland and we have multiple offices throughout the state. Join us at one near you!
At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.
We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.
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