Description
ESI is searching for a Business Operations Director to lead industry research to identify opportunities to improve operations and grow sales for the Company's Employee Assistance Program (EAP) subsidiary. Assist with the execution of the strategic vision by identifying and overseeing projects from initiation to implementation. identifies opportunities for improvement in existing operations and collaborates with leadership to implement improvements.
Responsibilities
•Conducts in-depth industry research to identify market trends, competitor strategies, and emerging technologies that could impact our business
•Leads and manages end-to-end product development processes, from ideation to launch, ensuring timely delivery and adherence to quality standards. Creates and manages project plans, budgets, and timelines for key initiatives and acquisitions, ensuring alignment with organizational objectives.
•Develops effective relationships with key partners within the organization and collaborates with cross-functional teams, including sales, clinical, and marketing, to align product development efforts with overall company goals.
•Drives continuous improvement by evaluating and optimizing existing processes and workflows within the organization. Develops an understanding of each department within the organization and provides valuable feedback to assist with issue resolution. Initiates and/or leads a wide variety of cross-functional teams, removes barriers, improves communication and workflows
•Monitors and evaluates the effectiveness of programs and procedures. Analyzes trends in data related to production, quality, financial and other audit sources. Leads improvements in key performance initiatives
ESI Employee Assistance Group (ESI), a subsidiary of Medical Mutual, is the nation's most comprehensive employee assistance program (EAP), delivering more than twice the benefits and services to our Clients than competitors. In addition to extensive benefits for employee members, we also offer a broad suite of services to human resource managers and supervisors. ESI has more than 35 years of employee assistance expertise to virtually every industry sector, including government and public safety, health care, education, and non-profit organizations.
Qualifications
Qualifications
Bachelor's degree in Business or Healthcare Administration, Marketing, Finance, or related field. Master's degree preferred.
8 years of progressive experience in sales or product development in healthcare or financial services, 3 years of which is leadership.
Prior experience overseeing projects and implementing projects preferred.
Continuous Process improvement certification is a plus.
About ESI Employee Assistance Group (ESI):
ESI is a subsidiary of Medical Mutual and its family of companies:
ESI currently serves over 2000 employer groups and over 1,300,000 members. In addition to our absolute commitment to providing the broadest menu of employee assistance benefits, we are dedicated to providing the very highest level of service to employee and family members who we serve. Our high member satisfaction and renewal rates stand in strong testimony to our commitment. Every year for the last dozen years, our EAP has earned a 98 % Member satisfaction and 96% Client renewal rate.
At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.
We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.
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