Document Services Specialist I-II Job Listing at Medical Mutual in Brooklyn, OH (Job ID 2400640)

Description

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.  

Medical Mutual' s status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life.   

Document Services Specialist

Executes database records, monitors and coordinates changes to the Document Management System (DMS). Assesses and advises on DMS application requirements. Reviews inquires and identifies and resolves DMS problems. Provides training to staff on printed and online documents. Compiles and maintains DMS manuals and other procedures.

Document Services Specialist II

Executes database records, monitors and coordinates changes to the Document Management System (DMS). Assess and advises on DMS application reequipments.  Reviews inquires and resolves DMS problems.  Provides training to staff on printed and online documents.  Compiles and maintains DMS manuals and procedures.  Develops and maintains new and existing print applications by writing code based on user requirements and system objectives into logical, efficient, and optimal design to ensure that business rules, security standards and government regulation are met.  Escalates issues to management for resolution.  Assists in creating and executing required test plans on all new and changed components. 

Responsibilities 

Document Services Specialist

• Supports applications for all customers that use DMS. Executes, tests, and implements DMS with all changes, additions and/or deletions. Provides input to daily turnover logs. Provides alternatives and solutions to operational problems and process inefficiencies. Compiles inquiries from internal and external customers. Notifies IT staff of any errors which prevent document set-up. Coordinates with technical support and/or vendor to resolve problems.
• Maintains knowledge of document management software and best practices to ensure an environment responsive to user requirements. Develops and maintains internal document security for the DMS. Maintains access list within the DMS database for secured reports. Updates and communicates document distribution changes for archiving. Assigns retention dates to all archived data per customer request and compliance. Monitors archive database space allocations.
• Executes and maintains statistics for development of measuring the department's effectiveness.  
• Reviews current procedures and revises to ensure for accuracy. Provides audit support and provides support in Disaster Recovery (DR) test.
• Confers and coordinates with internal technical support staff concerning any DMS questions or problems. Confers with IT for future capabilities and technology upgrades.  
• Conducts user training for internal and external customers who would use DMS. 
• Mentors Digital Document Services (DDS) staff to encourage personal development in document management.
• Remains aware of the status of all document completions and activities. 
• Performs other duties as assigned.

Document Services Specialist II

• Supports applications for all customers that use DMS. Executes, tests, and implements DMS with all changes, additions and/or deletions. Provides input to daily turnover logs. Provides alternatives and solutions to operational problems and process inefficiencies. Compiles inquiries from internal and external customers. Notifies IT staff of any errors which prevent document set-up. Coordinates with technical support and/or vendor to resolve problems.
• Maintains knowledge of document management software and best practices to ensure an environment responsive to user requirements. Develops and maintains internal document security for the DMS. Maintains access list within the DMS database for secured reports. Updates and communicates document distribution changes for archiving. Assigns retention dates to all archived data per customer request and compliance. Monitors archive database space allocations.
• Executes and maintains statistics for development of measuring the department's effectiveness.  
• Oversees and delegates projects and tasks to department members to ensure completion.
• Reviews current procedures and revises to ensure for accuracy. Provides audit support and provides support in Disaster Recovery (DR) test.
• Confers and coordinates with internal technical support staff concerning any DMS questions or problems. Confers with IT for future capabilities and technology upgrades.  
• Creates Curriculum and context to utilize during user training for internal and external customer who would use DMS.
• Develops and maintains new and existing applications by analyzing, designing and writing code writing code that satisfies a logical, efficient and optimal systems design. 
• Performs other duties as assigned.
• Mentors Digital Document Services (DDS) staff to encourage personal development in document management.
• Remains aware of the status of all document completions and activities.

Qualifications

Document Services Specialist

Education and Experience:

• Bachelors' Degree in Computer Science or related field preferred, but will consider collective experience, training and education.
• 3 years progressively responsible work experience in computer operations, programming, technical support, and document management systems.

Technical Skills and Knowledge:

• Basic understanding of computer systems (hardware and software).
• Technical knowledge in document management systems including distribution packages. Plus, experience with IBM JCL, CICS, MVS, and JES2 preferred. Strong technical and operational knowledge of various platforms and servers.
• Basic Microsoft Office skills.

Document Services Specialist II

Education and Experience:

• Bachelors' Degree in Computer Science or related field or the equivalent combination of education and training.
• 5 years progressively responsible work experience in computer operations, programming, technical support, and document management system.

Technical Skills and Knowledge:

• Intermediate Basic understanding of computer systems (hardware and software).
• Technical knowledge in document management systems including distribution packages. Plus, experience with IBM JCL, CICS, MVS, and JES2 preferred. Strong technical and operational knowledge of various platforms and servers.
• Basic Microsoft Office skills.
• Basic understanding of programming design and coding techniques.
• Familiarity with systems development life cycle.

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

A Great Place to Work:

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
• Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
• On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.
• Business casual attire, including jeans.

Excellent Benefits and Compensation:

• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life and disability insurance — insurance is what we do best, and we make affordable coverage for our team a priority.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

An Investment in You:

• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive and welcoming culture with Business Resource Groups.

About Medical Mutual:

Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

There's a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.

We're not just one of the largest health insurance companies based in Ohio, we're also the longest running. Founded in 1934, we're proud of our rich history with the communities where we live and work.

At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.