Description
Overview
Senior Account Program Manager
(Remote)
About Us:
Matrix Medical Network is a leading clinical services organization that supports the needs of diverse and vulnerable populations, working with millions of individuals across the country to assess and help them manage their health risks through our large network of clinicians. We support Medicare Advantage, Managed Medicaid and Commercial plans; serving populations of all ages, from seniors to other high-risk individuals.
Matrix colleagues understand the important role every department plays in helping the members and customers we serve have the best experience possible across all touchpoints. Join our team and help create innovative strategies and solutions to make quality healthcare more accessible!
Matrix Medical Network is proud to be a Diversity, Equity, Inclusion and Accountability Employer
Why Work at Matrix?
- The opportunity to work with one of the fastest growing companies in healthcare whose vision is to provide unparalleled quality and value to providers and members.
- A chance to work with great people on exciting projects.
- Our opportunities allow you to leverage your expertise and compassion, making a direct impact to the health and well-being of members.
- Competitive Compensation: Be rewarded for your effort and passion while making a difference in the community.
Responsibilities
About the role:
Type: Full Time Salaried
Compensation: $101K - $135K
Location: Fully Remote, must be in the United States
Hours: Full Time Days
Benefits Offered to include: Medical, Dental, Vision, paid time off, paid holidays, 401K with company matching, voluntary life insurance, short term disability, long term disability, employee assistance program, health savings account, flexible spending accounts, additional voluntary benefits available.
What to Expect:
The Senior Account Program Manager will be instrumental in aligning reporting practices with business objectives, driving program performance, and strengthening client relationships through insightful data and operational excellence. The ideal candidate combines strong analytical skills, account management experience, and optimizing client programs.
Responsibilities:
- Lead the capture, definition, and continuous improvement of reporting requirements, ensuring alignment with evolving client objectives and enterprise-wide standards.
- Oversee the quality and timely delivery of program status reports and key performance dashboards.
- Drive the creation and implementation of scalable reporting improvement initiatives for the Commercial team.
- Oversee the development and maintenance of Job Aids and reporting documentation to promote consistency and process excellence.
- Manage regular and ad-hoc reporting deliverables, ensuring outputs are actionable, meet client expectations, and align with SLAs and KPIs.
- Collaborate cross-functionally with internal teams and client stakeholders to ensure data accuracy, compliance, and usability.
- Lead cross-functional discussions on data file transfers, establishing proactive monitoring mechanisms to ensure seamless integration and system performance.
- Identify and pursue opportunities for operational improvements and optimization across reporting workflows.
- Mentor and guide junior team members, promoting a culture of accountability, excellence, and continuous improvement.
- Support other duties and strategic initiatives as assigned.
Qualifications
#LI-JH1
Experience:
- 3+ years of relevant experience in reporting, analytics, or client-facing operations.
- Strong experience with reporting tools and data visualization platforms.
- Proven ability to manage client expectations and drive customer satisfaction and retention.
- Experience with CRM systems and customer data analysis.
- Skilled in account management, relationship development, and business development strategies.
- Excellent communication, problem-solving, and organizational skills.
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
Education:
- Bachelor's degree in Business, Analytics, or a related field.
Preffered Skills:
- Experience in a healthcare, SaaS, or managed services environment.
- Familiarity with SQL, Excel modeling, or BI tools (e.g., Tableau, Power BI).
- Knowledge of data integration practices and system performance monitoring.
Our Culture:
- We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.
- We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.
- We encourage and celebrate collaboration.
- We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.
Matrix Medical Network is an Equal Employment Opportunity Employer. It is the policy of Matrix to provide equal employment opportunities without regard to race, color, religion, sex, gender identity or expression, pregnancy, age, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. It is also the policy of Matrix that qualified individuals with disabilities receive equal opportunity in regard to job application procedures, hiring, and all aspects of the employment process. Matrix is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Matrix to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MatrixHR@matrixhealth.net.
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