Sales Enablement Director Job Listing at Matrix Medical Network in United States of America (Job ID 25377)

Description

Overview

Sales Enablement Director

About Us:

Matrix Medical Network offers a broad range of clinical services and proven expertise that give primary care providers and the at-risk health plan members we visit with every day the tools and knowledge to better manage their health at home. With deep roots in clinical assessment and care management services, our national network of clinicians break through traditional barriers to care by meeting those members where they are. We help older adults and other at-risk individuals enjoy a better quality of care, experience improved health outcomes, and identify chronic conditions that may otherwise go undiagnosed.

Our job opportunities allow you to leverage your expertise and compassion and make a direct impact to the health and well-being of others. Join our team and be rewarded by competitive compensation, flexible scheduling while making a difference in the community!

About the Position:

During a visit that can last up to one hour, Matrix providers review and observe a member's current health, medical history, medication adherence, social environment and other risks. This provides unmatched insight into a member's overall health and well-being that can be difficult to capture during routine office visits. The Matrix Comprehensive Health Assessment helps to improve quality of care and allows us to potentially close multiple care gaps with a single visit.

Our Culture:

• We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture
• We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally
• We encourage and celebrate collaboration
• We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve

About the role:

Type: Full Time Salaried

Compensation: $111,000-$166,000

Location: Fully Remote, must be in the United States

Hours: Full Time Days  

Benefits Offered to include: Medical, Dental, Vision, paid time off, paid holidays, 401K with company matching, voluntary life insurance, short term disability, long term disability, employee assistance program, health savings account, flexible spending accounts, additional voluntary benefits available. 

What to Expect:

The Sales Enablement Director is responsible for developing, optimizing, and managing the processes, tools, and strategies that empower the Commercial Team—including Client Success, Business Development, and Commercial Operations—to drive revenue growth, improve customer engagement, and enhance operational efficiency. This role will oversee sales training, CRM optimization, business intelligence, performance management, and commercial planning to ensure that the team is equipped with the knowledge, insights, and tools needed to succeed.

Responsibilities:

 Annual Planning & Strategy

• Lead the Annual Planning process with Client Sucess Directors and Business Development Representatives to drive Client strategy and execution.
• Summarize the results of the Annual Planning process into succinct visuals and key activities, assigning them to appropriate teams and team members.
• Work closely with the Deal Manager and Senior Director of Commercial Operations to update and maintain the tools required for Annual Planning.
• Support Client Success Directors and Business Development Representatives in using Annual Planning tools by providing guidance and answering questions.

Business Intelligence & Market Insights

• Align the Commercial operating calendar and activities with the client business cycle to enable relevant, timely interactions.
• Analyze market data and industry trends to provide insights that support client interactions and commercial strategy.
• Work with marketing and internal teams to supply Client Success Directors with talking points relevant to current events and trends impacting their clients.
• Analyze client-level performance data to detect opportunities for improvement.

Client Management & Engagement

• Develop and implement strategies to improve customer engagement and satisfaction, ensuring the Commercial Team delivers value-driven interactions.
• CRM & Sales Process Optimization
• Enhance CRM adoption by integrating and improving formal account planning and account team strategies into the customer relationship management process.
• Ensure data accuracy and integrity within the CRM system.
• Optimize the CRM system for enhanced customer data management and sales activities.
• Manage CRM utilization and adoption, communicating how and when to update key pieces of information.
• Make necessary adjustments to the CRM, such as updating the Account Plan format, dashboards, key terms, etc.

Onboarding & Training

• Standardize the onboarding process for Client Success, Business Development, and Commercial Operations team members by documenting procedures, educating new hires, and guiding them through the process.
• Gather feedback from new and existing team members to identify areas for improvement in onboarding.
• Develop and implement a Learning & Development program to upskill Client Success, Business Development, and Commercial Operations team members.
• Create enablement materials (e.g., Playbooks, templates, toolsets) and train commercial team members on their application.

Operational Infrastructure & Knowledge Management

• Leverage CRM to track and manage the opportunity pipeline, including existing clients and new business opportunities.
• Facilitate various Commercial Team calls, document key details, assign ownership of activities, and summarize outcomes.
• Create and socialize Playbooks that standardize the company's point of view on key topics, equipping the Client Success team with compelling cases to defend those positions with clients.
• Manage the Commercial Operating Calendar, including scheduling calls, sharing agendas, facilitating select calls, and alerting team members about key events and deadlines.
• Define how Commercial Team members share information across departments, including shared documents, knowledge transfer initiatives, and structured communication touchpoints.
• Support data integration activities to connect systems and provide real-time reporting.
• Assist the Implementations Team in onboarding new clients and reactivating existing ones.

Performance Management & Talent Development

• Collaborate with the Senior Director of Commercial Operations to refine the Performance Management process for Client Success, Business Development, and Commercial Operations.
• Educate team members on the Performance Management process, including key dates, activities, and expectations.
• Document and refine the Performance Management process while creating necessary templates to support team members through its various steps.
• Identify training needs and work with HR and the Client Success Team to develop and implement effective training programs.

Reporting & Analytics

• Develop and maintain key Operating Dashboards that track and measure Commercial Team performance.
• Identify additional dashboard needs and define the approach for addressing them.
• Update and publish all relevant Commercial Dashboards, focusing on continual improvement and utility.
• Support Client Success Directors with custom reports, data, and insights as requested.

Must Haves:

Qualifications & Experience

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
• 7+ years of experience in Sales Enablement, Commercial Operations, or Sales Strategy
• Strong background in CRM optimization, sales training, and performance management.
• Proficiency in sales analytics, data-driven decision-making, and business intelligence tools.
• Experience with Contract Lifecycle Management (CLM) and Configure-Price-Quote (CPQ) processes is a plus.
• Excellent communication, project management, and leadership skills.
• Ability to work cross-functionally with Sales, Marketing, Client Success, and Operations teams.

Our Culture:

• We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.
• We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.
• We encourage and celebrate collaboration.
• We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.

Matrix Medical Network is an Equal Employment Opportunity Employer. It is the policy of Matrix to provide equal employment opportunities without regard to race, color, religion, sex, gender identity or expression, pregnancy, age, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. It is also the policy of Matrix that qualified individuals with disabilities receive equal opportunity in regard to job application procedures, hiring, and all aspects of the employment process. Matrix is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Matrix to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.  If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MatrixHR@matrixhealth.net.