Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Vice President, Software Testing & Quality Assurance Overview:We are seeking a visionary and innovative Vice President of Quality Assurance to lead our efforts in building cutting-edge real-time payments (RTP) technology.
As the VP of Quality Assurance, you will be responsible for leading the quality strategy and ensuring the highest standards of quality for our RTP platform, which enables real-time payments and transactions for our customers and partners. You will set and track the quality metrics, standards, and best practices, as well as coach and support the quality team, equipping them with the tools, resources, training, and feedback to excel in their tasks. You will also work closely with the product, engineering, and customer success teams to ensure alignment and collaboration on quality objectives and deliverables.
Responsibilities:
• Lead and manage the quality team, including hiring, developing, and retaining top talent, setting goals and priorities, and ensuring high performance and quality standards.
• Define and implement the quality strategy and roadmap for the RTP platform, ensuring alignment with the business and customer needs, as well as compliance with the regulatory and industry requirements.
• Set and track the quality metrics, standards, and best practices for the RTP platform, using data and feedback to measure and improve the quality of the platform features, functionality, performance, reliability, security, and usability.
• Coach and support the quality team, equipping them with the tools, resources, training, and feedback to excel in their tasks, such as testing, debugging, troubleshooting, reporting, and documenting quality issues and resolutions.
• Establish and maintain a quality culture and mindset across the organization, promoting quality awareness, best practices, and continuous improvement.
• Collaborate with the product, engineering, and customer success teams to ensure alignment and collaboration on quality objectives and deliverables, as well as to provide quality input and guidance throughout the product development and delivery lifecycle.
• Represent the quality function internally and externally, building and maintaining strong relationships with the customers, partners, vendors, and other relevant parties.
Qualifications:
• Bachelor's degree or higher in Computer Science, Engineering, Quality Management, or related field.
• 10+ years of experience in leading and managing quality assurance and quality control functions, preferably for software platforms or products in the financial services sector.
• 5+ years of experience in leading and managing quality teams, preferably in a distributed and agile environment.
• Proven track record of delivering high-quality and value-added software platforms or products, as well as ensuring alignment and collaboration with the product, engineering, and customer success teams.
• Strong knowledge and experience in quality strategy, metrics, standards, and best practices, as well as quality tools, methods, and techniques, such as testing, debugging, troubleshooting, reporting, and documenting.
• Excellent analytical and problem-solving skills, with the ability to identify and evaluate quality issues and risks, and propose and implement effective and efficient solutions.
• Exceptional communication and interpersonal skills, with the ability to communicate and influence effectively at all levels of the organization and with external parties.
• Strong leadership and management skills, with the ability to inspire, motivate, and empower the quality team, as well as foster a quality culture and mindset across the organization.
• Customer-centric and results-oriented mindset, with the ability to understand and anticipate customer needs and expectations, and deliver value and satisfaction.
• Flexible and adaptable, with the ability to work effectively in a fast-paced and dynamic environment, and manage multiple and competing priorities and demands.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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