Vice President, Important Business Services Job Listing at Mastercard in London, England (Job ID R-243858)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Vice President, Important Business Services Function: Product, Strategy and Customer Account Management, Vocalink Limited

Role: Vice President Product Management: Product Operations and Servicing

Vocalink
This is an exciting opportunity to be part of the Product, Strategy and Customer Account Management function in Vocalink Limited, a Mastercard business.



Vocalink is the UK company that enables the payments of 90% of salaries, 70% of utility bills, most ATM transactions and every cheque cleared in the UK.

We provide services to over 60 million citizens, and the UK private, public and third sectors.

In 2024, we processed 14 billion transactions, with a value of more than £10 trillion.

Vocalink products include Bacs Direct Credits, Bacs Direct Debits, Faster Payments, the LINK ATM network for cash withdrawals, and the Image Clearing Service (ICS) that supports cheque clearing.



Operational Resilience Framework, Important Business Services and Impact Tolerances

Vocalink complies with the Bank of England's Operational Resilience Framework. The Bank defines operational resilience as ‘the ability of Financial Market Infrastructures (FMIs) and the sector as a whole to prevent, respond to, recover and learn from operational disruptions'.

The identification of Important Business Services is directly linked to the Bank's objective of minimising prolonged disruption to business services that could impact financial stability.

Identification of Important Business Services allows Vocalink to understand which of our services are important, and then to prioritise resources and develop contingency plans to minimise downtime and maintain service continuity.

Once Important Business Services are identified, Impact Tolerances are set for each IBS.

Impact Tolerances define the maximum tolerable level of disruption that Vocalink can withstand before further disruption could significantly threaten the transfer of payments or the safety and efficiency of the payment system.



In Vocalink, the Head of Operations has overall accountability for the Operational Resilience Framework. Within that Framework, the Product, Strategy and Commercial Services function has accountability for Important Business Services and Impact Tolerances from February 2025.

This new accountability means the Product, Strategy and Customer Account Management function will:

Play a leading role with Pay.UK and LINK Scheme in discussing our methodology for identifying and reviewing Important Business Services.

Identify Vocalink's end to end value chain for products, and specifically understand the people, processes, technology, facilities, information and third parties underpinning delivery of Important Business Services.

Confirm with Operations, Technology and Security internal requirements and controls to deliver services to the standards expected by Vocalink customers and regulators, and monitor.



Overview of Role
The Vice President Product Management: Product Operations and Servicing is a new role, and will play a critical part in setting the Product, Strategy and Customer Account Management function up to support and understand Vocalink's Important Business Services and Impact Tolerances. These currently affect Bacs, FPS and LINK (not ICS).

You will report to the VP Product Management, who is responsible for Bacs, FPS, LINK and ICS products.

In this role, you will be accountable for:

Day to day management of Important Business Services and Impact Tolerances for our regulated products, Bacs, FPS and LINK.

Building a deep knowledge and understanding of the critical assets (people, processes, technology, facilities, information and third parties) required to deliver each of Vocalink's Important Business Services.

Actively engaging to identify and mitigate any vulnerabilities (weaknesses) within an Important Business Service and its supporting assets which could lead to a breach of an Impact Tolerance if not remediated.

Scenario Testing: Helping to define a range of ‘Extreme but Plausible' scenarios against which we test Important Business Services. This is to confirm our ability to meet the defined Impact Tolerances, and to recover from incidents, disruptions and events.

Setting up the processes needed in Product, Strategy and Commercial Services and across Vocalink to discharge this new accountability, and to establish any new ways of working across Vocalink.

Advising VLL Product Directors on the end to end value chain and risks for their products, relevant critical assets, vulnerabilities and scenario testing.

Collating or reviewing end to end management information from Operations, Technology and Security to understand service performance and vulnerabilities.

Strong and effective reporting in key governance forums across all 3LOD on performance of Important Business Services and against Impact Tolerances.

In due course, managing a team of three (two Directors and one Manager), aligned to Bacs, FPS and LINK.





You will need to:

Work very closely with the Product Directors who are responsible for product management and development for Bacs, FPS and LINK, and with the wider Product, Strategy and Customer Account Management team.

Work closely with the Operational Resilience team to support the Operational Resilience Framework, and to define Important Business Services and Impact Tolerances.

Work with the Business Continuity teams to input to Scenario Testing.

Work with Operations, Technology and Security to understand and address vulnerabilities.

Work with the Risk team to assess whether risks represent potential vulnerabilities.

Build effective and influential relationships with key stakeholders across Vocalink.



About You
You are likely to have the following:

Education: at least an undergraduate degree.

Experience: product management, payments or financial services within a complex stakeholder environment.

Passion for payments and an understanding of solutions.

Process: an eye for detail and an understanding of process.

People leadership: TBC

Skills and attributes:

An ability to deal with ambiguity, complexity and competing priorities and to quickly assess, simplify and articulate challenges, solutions and recommendations.

An ability to get things done, and to see the bigger picture.

An ability to work under pressure to meet deadlines and react quickly to changing priorities.

A proven relationship builder with strong influencing skills who can interact effectively with internal and external stakeholders at all levels.

A proactive self-starter who has a passion for learning, doing and making a difference.

A strong team player and collaborator with a team-first ethos and low ego.

Commercial and business acumen.

Excellent and engaging oral, written and presentational skills.

A role model for the Mastercard Way.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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