Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Sr. Specialist, Master Data and Payments Operations – Global Business Services Center Who is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Global Business Service Center (GBSC) is a shared services center within Mastercard whose mission is to add value to our partners and serve our customers by delivering operational excellence, enhanced customer experiences, and focused business results. The Sr. Specialist, Master Data and Payments Operations will execute on this mission in collaboration with peers and support of Transaction Services Leadership.
• Do you want to be part of a dynamic and agile team environment?
• Are you motivated to drive business transformation on a global scale?
Role
• Support banking change request process with a focus on accuracy, timeliness and completeness
• Identify/mitigate fraudulent banking change requests through authentication and mandatory call backs
• Provide quality and timely resolution for level 2 master data inquiries
• Provide approval batch payment requests to support accounts payable payment operations
• Support daily operating activities to deliver process automation, financial risk management and innovative customer solutions
• Perform data analysis, provides insights on activity and recommendations on process improvements that will reduce manual effort and improve timeliness and accuracy.
• Deploy automation and deliver on operational excellence
• Plan and organize work so that Service Level Agreement objectives are met or exceeded
• Ensure compliance to SOX controls and maintains documentation as assigned and serves as a point of escalation for compliance and service level issues
All About You
• Bachelor's degree in Accounting or Finance or equivalent work experience
• Experience in master data and accounts payable processes with reliance on metrics-based performance management tools
• Excellent oral and written communication skills
• Have strong data analysis skills to dig into the details, identify actionable insights and bring positive results
• Have excellent customer service, understand the customer journey and advocate for process improvements that make sense for the customer and the processing teams
• Work effectively across functions to get a resolution and maintain customer satisfaction. Continually look at opportunities for process improvements and deploy solutions. You turn problems into opportunities
• Ability to deliver results in a fast-paced environment with a sense of urgency and accuracy
• Be skilled at explaining technical problems succinctly and clearly. Experience with ERP systems, such as Coupa and Oracle (preferred)
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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