Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Specialist, B2B Marketing – Sales Enablement Who is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Global Business Services Center is looking for a Specialist, B2B Marketing to play a vital role in efforts to win new business for Mastercard. This individual will partner closely with Global B2B Marketing to support Regional marketing, sales groups, and portfolio management teams to deliver high-quality, timely, and cohesive responses to RFPs and support content publishing activities for our internal sales hub, maintaining and ensuring efficient access to foundational sales materials.
Role
In this position, you will:
Manage RFP, RFI, and RFQ projects to completion by leveraging project management principles and discipline, along with managing content around the projects
Lead discovery calls and status updates with Sales team members, marketing teams, and subject matter experts throughout the company, focusing on collaboration and driving toward strategic priorities
Own a variety of client queries and drive them through to resolution, ensuring they are handled with due care and attention and responded to appropriately, within agreed timeframes
Serve as the primary point of contact for relationship managers, sales teams and sales support teams who have received RFPs, RFIs, and RFQs from their clients
Collaborate closely with internal stakeholders across the business to ensure consistent, timely, and high-quality responses to RFPs
Keep requesters and additional responders aware of upcoming milestones and open action items, while adjusting schedule to accommodate last minute urgent requests and reset priorities
Take responsibility for the data integrity, organization, and maintenance of core content in the RFP tool, by using established templates, following proposal-writing standards, and keeping the RFP Library up-to-date and complete with the most recent content and Best Responses
Support daily site content publishing for internal sales hub, delivering on outlined service level agreements
Serve as a point of escalation and research issues and root causes
Meet all milestones and ETAs throughout the response process while handling a large volume of requests
All About You
The ideal candidate for this position should:
Have a proven ability to apply judgment, creativity, and writing skills in developing and editing customized responses
Show strong commitment to quality control with focus on data integrity and compliance
Be capable of determining priorities, goals and objectives of work functions assigned
Have an ability to take ownership of a project and successfully manage it from start to finish while working on multiple assignments with strict and competing deadlines.
Be technically savvy with a proven ability to quickly learn new platforms and systems
Exhibit a client-focused attitude and is dedicated to offering the highest level of client service
Self-directed and well organized; must be able to work with minimal supervision
Strong written and verbal skills, with the ability to compose and present to leadership
Possess a strong problem-solving ability, attention to detail, and a well-defined work ethic
Be resourceful in gathering key information
Have knowledge in Microsoft software such as Outlook, Word, Excel, and PowerPoint
Previous related RFP work experience a plus
Previous experience with Content Management Systems, Seismic, or Adobe suite is a plus
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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