Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Senior Specialist, Implementation Who is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
• Responsible for all aspects of customer implementation engagements, including consultancy, training, project management, testing, and customized production configurations for existing and new customers
• Accountable for integrating new products into the global implementation framework
• Partners with GP&S, sales team, Customer Delivery and O&T to customize specific implementation plans while providing technical and product expertise to customers pre and post launch
• Takes the lead as the primary interface between the customer and MasterCard during technical implementations where project complexity is tailored to meet unique customer needs
Role
• Manages medium-sized projects and/or initiatives as an individual contributor with knowledge of the discipline, supporting segments of several initiatives or one larger initiative
• Sells training services to customers, with guidance; gains exposure to information gathering from service arms
• Reviews results of customer queries, providing solutions and/or details to technical questions
• Oversees testing for production readiness, identifies areas in need of additional testing and suggests improvements for greater efficiency
• Identifies technical configuration/production setup changes and provides first-round solutions to any potential issues
• Assists in setting vision for product development; identifies QC measures needed for product launch
• Coaches and guides employees within own team(s)
JOB SPECIFIC EXPERIENCES
• Experience with computing configurations (e.g., designing, testing, troubleshooting)
• Demonstrated understanding of Mastercard's emerging products and services; gains exposure to pitching and selling training services to customers
• Successfully performed trouble-shooting for infrastructure performance and stability issues
• Successfully oversaw testing of advanced hardware and software elements
• Experience identifying QC measures and process improvements; successfully completes transaction processing
• Experience performing routine and recurring credit and debit card operations and transaction processing
BROADENING EXPERIENCES
• Experience project managing mid-size projects
• Gains exposure to identifying process improvements and following QC metrics/tracking tools
• Successfully launches new products through vision and development
• Demonstrated ability to provide guidance to other team members
• Gains understanding of six sigma work flows
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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