Principal Technical Program Manager, Offers Job Listing at Mastercard in O'Fallon, MO (Job ID R-246112-O Fallon, United States of America, 63368-7263)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Principal Technical Program Manager, Offers Overview:

Be part of a team that is responsible for building a global Offers platform that performs at scale serving millions of customers. The Offers team is a collaborative organization, and this role will interface with many teams across the globe to serve our customers. Loyalty Offers delivers insight-driven targeted and un-targeted offers to brands and consumers around the globe, creating unparalleled preference and engagement that is a key contributor to Mastercard's Data & Services organizational growth and success. The Offers product aggregates Offers from multiple sources and uses a cardholder's past spend and transaction history to rank and determine the most relevant offers for cardholders.
Even more exciting, Offers is rebranding/evolving connected commerce. With the power of the Mastercard data, brand, and trust behind us – we are well positioned to move away from simply “Offers” to and end-to-end ad-exchange, informing where, when, and how brands interact with their consumers. We expect this to evolve over time into near or real-time buying capabilities and powering placement far beyond the channels we do today. This evolution will bring in many, many facets from our existing Services business over time – far beyond Offers. When executed well, we will embed facets of Dynamic Yield, Rewards, Marketing Services, Ethoca, Business Insights & Market Intelligence, and Test & Learn.
As the Principal, Technical Program Manager, you will guide the development teams in delivery of the features and capabilities that help connect cardholders to merchant brands via our partner publishing channels. Specifically, in this role you will be responsible for driving the Offers strategy forward by consistently innovating and problem solving. The ideal candidate is technically savvy, passionate about customer experience, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

Role/Responsibilities:

• Lead and manage a team of project managers that can lead multiple simultaneous projects to deliver engineering work across the Offers Program.
• Dive deep into the tech stack, integration patterns, organizational capabilities, and company-wide assets (shared services) to provide technical solutions to customer problems.
• Contribute to strategies, design choices, and cloud infrastructure necessary to build comprehensive, believable, and achievable execution plans.
• Collaborate closely with the business to align with Offers goals, vision, and growth strategy.
• Provide data insights/metrics and clarity within or across programs, ensuring effective tracking and reporting of complex projects.
• Foster a culture of collaboration and inclusion, aligning with the company's core values of trust, partnership, agility, and thoughtful risk-taking.
• Ensure the successful delivery of high-profile new features and capabilities for customers.

All About You:

Knowledgeable and skilled in leading TPM's Core Competencies:
• Managing overlapping multiple demand streams, mitigating escalations through initiative-taking and complex portfolio management.
• Strategic thinking, communication skills, and consensus building to coordinate and deliver large-scale initiatives.
• Consistent communications with teams and stakeholders about status, progress, and issues – issues management for each project owned.
• Maintaining a strategic plan and schedule for their programs, informing, and advising stakeholders, reviewing the status and progress of each project, mentoring project managers, and safeguarding the quality of each project plan and its deliverables. Demonstrate ability to lead and operate with independence and autonomy in an ambiguous environment.
• Multiple complex program portfolios.
• Adapt to shifting goals and activities while Directing and Managing multiple activities in parallel.
• Drive overall strategy and teams inside and outside of your organization to deliver the expected results.
• Identify, plan, and apply continuous improvement methodologies across teams.
• Continuously monitor and analyze key performance indicators on the organization's score card and move them in a positive direction.
• Think strategically but stay on top of tactical execution rigorously inspecting the delivery plans and execution metrics of your TPMs using your own tech depth and business acumen to assess risks and continuously raising the delivery bar. Build, manage and maintain organizational relationships-confidence through effective partnerships, influencing executive leadership while commanding the respect of the individual engineers across the organization.
• Focus on managing the customer, programs executive vice president's book of work and plan to meet their associated technology roadmap/s.
• Deep understanding of the program-platform, the organizational capabilities and priorities coupled with the company wide assets to provide technical solutions to our customer problems.
• Effectively mitigate and manage escalations through proactive customer engagement.
• Negotiate, prioritize, and set accurate customer expectations | measure and manage continuous improvements aligned with overall Business Unit and Mastercard Objectives.
• Mitigate unnecessary cycles, remove distractions through continuous prioritization rationalization.
• Lead a global team of individual contributors and potentially first level managers who are conceptualizing, rationalizing, and driving multiple simultaneous projects to deliver engineering work.
• Works across teams to organize and accelerate delivery, ensuring all teams are delivering in a coordinated manner.

#LI-DJ2 Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

San Francisco, California: $166,000 - $276,000 USD O'Fallon, Missouri: $138,000 - $230,000 USD

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