Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Manager, Technology Account Management - IC • Design and deliver non-standard solutions in the market in accordance with local regulations whist managing relationships with non-traditional customers and government bodies.• Manage internal stakeholders and present business opportunities with a clear understanding of the investments needed and potential risks of deployment.
• Must have great analytical skills and strategic understanding of the market status versus the solutions provided.
• Manage the execution of all mobile / mobile commerce related initiatives / activities across all participating entities such as MNO's, banks, TPPs, service providers etc.
• Establish an end to end implementation process to ensure seamless customer on-boarding.
• Support mobile related implementations in both test as well as production environments.
• Provide and manage training materials for both external and internal customers around current & future mobile activities / functionalities.
• Ensure close co-ordination across all functions to have a proper pipeline / forecasting on all mobile initiatives in Egypt.
• Partner with key constituents both internally (Sales and acceptance teams, business leads, Area Heads, country managers and functional group heads), as well as external resources (customers and merchants, regulators, third party service providers) to ensure seamless execution of the strategy
• Provide on-going support for customers via telephone and email, subject to the level of service agreed to with the customer concerned.
• Provide key data and guidance to senior management for fiscal planning, evaluating financial requirements and meeting financial objectives.
• Assist in identifying process pain points (or needs) and the development/ implementation of procedures to enhance overall efficiency of the product roll out capabilities.
• Provide business knowledge and process enhancements across the entire development/technical lifecycle relative to products and services including, Service Delivery, Customer Implementation, and Service Management.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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