Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Manager, Product Management, Identity Solutions LAC Manager, Product Management, Identity Solutions LACOverview
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Mastercard's Cyber and Intelligence solutions help to create a more secure and inclusive digital future with a range of identity, cybersecurity, and AI technologies. Identity solutions help consumers prove who they say they are, easily verifying their identity digitally across multiple touch points and improving the customer experience while also helping to detect fraudulent behavior. Cyber and Security Innovation mitigates risk within and across their business relationships, allowing organizations greater visibility into cyber threats and operational risks to reduce financial losses while saving time and resources. The AI, network, and other services make safety and security smarter and easier, helping financial institutions, merchants, governments, and other partners enhance security and convenience for everyone.
Role
This role will support the continuous development of a digital environment in which merchants and issuers exchange enhanced data through Mastercard's Identity Check ecosystem, identify the level of risk, and ensure the people behind the transaction are who they say they are. Identity Check is a Mastercard Authentication program leveraging EMV 3DS protocol, enabling greater security and a consistent, user-friendly digital payment experience. It reduces fraud, false declines, and unnecessary friction, meeting the need for simple and secure payments.
The ideal candidate will establish and maintain effective working relationships with internal and external stakeholders and actively support the acceleration of Identity Check adoption in the Latin America and Caribbean region. The Manager will also support initiatives and execute the Identity Check product strategy, ensuring alignment with global and regional objectives.
Specific responsibilities include (but are not limited to):
• Collaborate with the C&I LAC divisions to support 3DS adoption and optimization efforts.
• Drive tangible data-driven business outcomes at the product level, manage a quantified scorecard continuously monitoring and analyzing key performance indicators, and optimize product performance.
• Act as an expert, advocate for, and champion designated to internal and external stakeholders by clearly articulating the Identity Check value proposition.
• Structure, perform, and synthesize analysis to uncover insights demonstrating the value and performance of 3DS and value-added services and supporting our client recommendations.
• Work with different groups to advance and execute the strategic agenda.
• Engage in effective working relationships with internal and external clients.
• Capture clients' implicit business needs in addition to articulated requests and identify the most critical aspects of the problem to be solved.
• Effectively manage a pipeline of proposals from early lead stages to signature.
• Develop compelling presentation materials following well-structured storylines.
• Lead the Product Management Excellence (PME) process to manage the delivery of ongoing innovation and enhancements.
• Proactively search for knowledge, data, and information by interacting with clients and other Mastercard areas (primary and secondary research).
• Partner with regional product teams, divisional management, and market development teams to execute product management and go-to-market initiatives within supported markets.
Key Qualifications
• Strong analytical skills and attention to detail, with the ability to translate numbers into insights and tell a story behind them.
• Product management experience as a differential.
• Domain experience in authentication in the digital environment is strongly preferred.
• Comfortable leveraging data to monitor performance and identify opportunities, create plans to drive usage and revenues, and prioritize resources to deliver against the plan.
• Superior communication, presentation, and interpersonal skills.
• Open and creative mindset; comfortable with uncertainty.
• Ability to work effectively under pressure.
• Ability to multi-task in a fast-paced, deadline-driven environment.
• Demonstrated intellectual curiosity, commitment to continuous learning, adaptability, and problem-solving/consultative mindset.
• Spanish and English proficiency required (Portuguese as differential)
• Domestic and International travel up to 25%.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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