Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Manager, Product Management Fraud and chargebacks disrupt the entire payments ecosystem, driving both card issuers and merchants to focus on resolving disputes instead of increasing card acceptance and revenue. Ethoca changes the dialogue, creating a rich environment for issuers and merchants to engage cardholders post-transaction, reducing frustration and driving repeat spend. The Manager, Product Management will support business strategy and implementation for product portfolio. This includes defining the product roadmap, driving product improvements, managing and operating the product in market, and monitoring the success of the product business, all in collaboration with engineering, marketing, and sales organizations. In this role, you will work closely with our partners to define and drive requirements, as well as guide business architecture and go-to-market execution, and be a primary advocate for the needs our partners. This position reports to the Director of Product Management.This role requires a curious, thoughtful, and analytical person with drive and passion for payments, fraud, and partner experience:
• Contribute to the rapid evolution of the business and product strategy, and ensure that our rich value proposition is fully delivered
• Take a data-driven approach to product enhancements, identifying areas of opportunity and contributing to the product roadmap, while prioritizing work to deliver against key areas of focus
• Understand the Software Development Lifecycle and surface any barriers or obstacles to deliver capabilities on time and budget
• Leverage data & dashboards to quickly identify Partnership performance challenges, making recommendations on proposed action plans
• Be the market face for your areas of focus with internal global sales teams and Ethoca's partners
• Establish and maintain strong two-way communication with our go-to-market teams, partners, and customers
• Support the evaluation, piloting, and launch of new capabilities in support of partner needs
• Monitor and assess risk of both existing and emerging competitive solutions, seeking to differentiate core capabilities, features, and functions to ensure consistent competitive advantage in the marketplace
• Develop clear, convincing, and data-driven business cases for significant new growth investments
• Incorporate an understanding of the broader payments ecosystem into ongoing product management (e.g. regulatory, legal, technology, competitive, technology environment etc.)
The ideal candidate will have broad and extensive experience with:
• Experience in the Payments, Card Fraud, E-commerce, or Financial Services space is desired – experience in Technology product management is a requirement
• A solid understanding of technical concepts including the implementation and use of APIs, integration with third-party e-commerce platforms, and similar
• Ability to hit the ground running, adapt quickly and take an action-oriented, roll-up-your-sleeves approach to execution that focuses on measurable results
• Strategic, analytical, and systematic thinker who consistently drives continuous improvement
• A proven ability to perform in a matrix environment
• Experience contributing data-driven product ideas that were accepted for development and/or enhancement by senior leaders
• Experience building and launching products for worldwide markets
• Committed to product management discipline and best practices – process-oriented, with a high attention to detail and quality on both internal team work and external products delivered to the market
• Hands-on, resourceful, and nimble with a track record of turning strategy into execution and measurable outcomes
• Strong verbal and written communication skills Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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