Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Manager, Product Development, Token Authentication Solutions The role is part of the Token Authentication Solutions Global Product team within Mastercard Checkout Services (MACS) group. The Token Authentication Solutions global product team is at the core of defining and driving overall leadership in innovation and security in payments to meet evolving consumer needs, reduce fraud, and drive higher adoption of tokens and transaction authentication. Providing strong security and authentication services with best-in-class user experience is crucial to the success of this program. It builds on Mastercard's leadership around cyber security, authentication, identity and biometrics capabilities.• Have you ever brought a product to market on a global scale?
• Can you apply complex technical concepts to real-world problems and deliver simple solutions with real business value?
• Have you owned requirements definition, developed customer-focused product roadmap, and led its successful execution across multiple teams?
Role
- Accelerate the technical readiness of Mastercard's token authentication solutions and support early adopters in their implementation.
- Lead the definition of product technical requirements and the implementation of new authentication and security features for e-commerce customers including Click to Pay merchants, card on file merchants, issuers, and other use cases.
- Collaborate with regional product teams and other groups to integrate market and customer feedback into our products, define requirements, prioritize features, validate solutions, and ensure feature development and platform capabilities are aligned with business objectives and customer needs.
- Define API interfaces, functional requirements, and product roadmap.
- Write detailed features and requirements to explain requirements to development team members.
- Own and lead cross-functional teams to deliver against the roadmap using Agile methodology, working with Engineering, UX, Testing, Project Management, Legal, Security, and other teams.
- Perform launch-related activities including customer onboarding, integration support, creating implementation guides, and training.
- Create effective customer presentations and work with tech writers on API documentation to support customer integrations.
- Define and track KPIs and analytics for reporting product performance, and to help inform decision making and future roadmap.
- Communicate the new features and roadmap to various stakeholders and provide updates to management.
All About You
- 7+ years of experience in digital global product development, product management or related functions, including experience launching new initiatives.
- Extensive experience in the definition, development, and delivery of highly scalable API-driven services in B2B, B2C, E-Commerce, Payments, or Financial Services industry.
- Strong business acumen with the ability to develop features and user interfaces that drive excellent customer experience, strong value proposition, and scale.
- Detail-oriented, problem-solver, metrics-focused and results-driven with ability to lead operational execution.
- Highly proactive, customer-focused, agile mindset and comfortable dealing with ambiguity in a fast-paced environment.
- Experience working with multiple product, architecture and development teams across the organization to deliver on large scale, complex projects.
- Excellent project management and cross-functional collaboration skills with proven ability to work across business, UX, research and technology teams. Ability to work on and manage multiple projects concurrently.
- Excellent verbal and written communication. Comfortable presenting and influencing different stakeholders, able to shift gears for audiences from different business disciplines of varying technical ability.
- Technical background and strong technical competence with the ability to read technical specifications and engage in technical tradeoff discussions.
- B.A./B.S. required.
Nice to Have:
- Agile product ownership or product manager that has delivered authentication services or digital payment capabilities.
- Technical competence in the areas of eCommerce checkout, digital wallets, or digital payment products.
- Technical competence in the areas of EMV, 3DS, tokenization, and other related specifications.
- Experience with delivering cloud-native applications, highly scalable and high-performance global platforms, and APIs.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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