Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Manager, Product Delivery Who is Mastercard AcademyThe Mastercard Academy was established over 30 years ago to help Mastercard customers and partners gain the knowledge, skills and insights needed to succeed in the world of payments.
Over this time we have developed our training offering to include a range of topics and areas that keep pace with an ever changing world.
Through our many training programmes and events, customers can learn more about Mastercard's payment solutions and processes, and how to get the best from them. They can also find out more about the wider world of payments covering the latest trends and developments in digital and new payment channels. Our aim is to deliver learning experiences that are effective, impactful and enable our ambition to be the most innovative payments training organisation.
Role
The Mastercard Academy team in Europe is seeking a highly motivated and experienced training consultant to join our team. The ideal candidate will be responsible for leading the design, development, and sales of best-in-class training solutions for our customers through face-to-face events and AOW, in conjunction with the Academy faculty. Managing and influencing a range of stakeholders, both internally and externally, through a consultative and client focused approach will enable the jobholder to be successful in the role. Some travel will be required within the role.
Working in close partnership with the internal and external stakeholders, the jobholder's responsibilities will include the following:
• Oversee the development and delivery of both new and existing Academy programs (F2F and AOW), including content creation and maintenance, interactive elements, and evaluation. Collaborate with internal stakeholders to design, develop, and produce new training materials, ensuring consistency and accuracy.
• Oversee the recruitment, coaching, and feedback of the Academy Faculty, including managing a train-the-trainer program.
• Assist in executing the Academy strategy by continuously improving the effectiveness and quality of training solution design and delivery. Utilize and develop ad hoc tools and KPI metrics for assessment.
• Proactively manage the sales process for assigned new and existing Academy training solutions, targeting both internal and external clients.
• Discover and realize new revenue opportunities by targeting untapped customer segments, creating innovative training programs, and reaching new audiences for both F2F and remote training solutions.
• Engage in business development and thought leadership activities to ensure knowledge, best practices, and expertise are shared and leveraged across the organization.
• Promote the Academy's engagement with internal and external stakeholders to position it as a key partner and provider of education and training in the payments industry.
• Tasks and duties may be added and/or evolve due to the nature of the business.
All About You:
The ideal candidate is passionate about customer engagement and experience, a team-player with a positive can-do attitude and customer focus, knowledgeable and passionate about the payments industry.
The key skills and experience we are looking for within a successful candidate include:
• Experience working with or for various payment industry stakeholders in a customer-facing role.
• Demonstrable experience managing stakeholders at different levels, with the ability to influence and achieve results.
• Good knowledge of the payments industry and Mastercard
• Proven ability to manage the development and delivery of educational or training events, both face-to-face and remotely.
• Strong project management skills, capable of balancing multiple tasks, and building and executing plans on time and within budget.
• Customer-centric approach with excellent interpersonal, written, and verbal communication skills.
• Strong analytical and organizational skills.
• Advanced proficiency in PowerPoint, with intermediate skills in Excel and Word.
• Proficiency in English is required; proficiency in other languages is desirable.
• Ability and willingness to travel to support training delivery.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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