Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Manager, Global Product Management MasterCard Data & Services enables customers across industries and geographies to make smarter decisions and reach better outcomes with a tailored portfolio of solutions beyond the transaction.• We harness the power of real-time, anonymized, aggregated transaction data; powerful software platforms; and a wealth of expertise
• We empower customers to make better data-driven decisions by unlocking a holistic view of consumer behavior beyond their four walls and distilling actionable insights from data
• We work with financial institutions, retailers, telecommunications organizations, travel companies, and more
We are looking for a Manager within the Operational Insights (OI) Program Global Product Management team to support the commercialization/go-to-market strategy for its products. This person will drive strategy and execution for select geographies within the Customer Success team, bridging customer-specific initiatives with the larger business expansion. This individual will partner closely with other members of the Global Product Management technical team to ensure product strategy, roadmap and vision is aligned with the go-to-market strategy and product business priorities.
Product Managers in Data & Services at Mastercard
• Build revolutionary products that advance how businesses all over the world derive the most value from their data assets
• Translate a deep understanding of our customers into products and solutions that drive significant customer value
• Balance the long-term direction of a product with today's needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products
• Act as connectors to ensure the commercial success of our products by working with Sales and Marketing while ensuring technical success through close partnership with Technology teams
• Drive globally relevant solutions by understanding regional needs and tradeoffs, and build scalable products that serve an array of customer segments
• Set product direction with coordination, not isolation—considering how our products all work together to serve customer needs
Role
• Drive customer success effort, maximizing customer retention and driving increased penetration
• Synthesize customer data and input to expand Operational Insights business
• Direct global product management team efforts with analytically-driven input into strategic business plans and product roadmaps
• Act as an expert, advocate, and champion for OI program products
• Coordinate across cross-functional teams for product sales, usage and continuous product enhancement
• Identify white space opportunities for Operational Insights and relevant new solutions
• Drive the product business strategy including customer segmentation, pricing, sales and marketing strategy
• Build strong working relationships with a diverse group of internal and external stakeholders to achieve product goals
All About You
• Outstanding stakeholder and customer management ability; strong ability to manage customer inquiries and foster relationships
• Analytical, solutions-oriented skillset with the ability to drive thought leadership
• Agile product management experience in analytical solutions designed for payments or a related financial services sectors preferred
• Strategic mind set to solve complex and ambiguous problems
• Proven track record collaborating in cross-functional teams to deliver outstanding products and features
• Highly organized and able to deal with multiple and competing priorities
• Experience of developing and driving end to end execution of initiatives – particularly in a cross-functional environment, managing and prioritizing competing initiatives
• Strong communication & influencing skills to work with internal and external stakeholders, with ability to clearly articulate problem statements and opportunity areas
• Strong understanding of the Mastercard products & services and key revenue drivers
• Bachelor's degree in business or relevant experience; MBA a plus
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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