Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Manager, Data Engineer - Business Process Improvement (Alteryx, Tableau, Qlik) OVERVIEWMastercard Data & Services, the professional services arm of Mastercard Worldwide, provides payments-focused consulting, marketing, platforms, information, loyalty and risk management services to financial institutions, retailers and governments worldwide. The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile tea is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.
As part of the Data & Services Operational Excellence team, the successful candidate will drive world-class operations at the core of all product development, delivery, and support. They will support the development of a comprehensive operations strategy with a focus towards achieving operational scale for future growth by improving quality and efficiency across Data & Services through the identification and development of business process automation solutions.
ROLE
• Manage complex resolutions, and design and develop automation solutions to complex problems
• Contribute to the ongoing incubation of new low code applications
• Manage the overall coordination, status reporting, schedules and stability of project-oriented work efforts, ensuring that project goals and objectives are met within agreed-upon time, scope and resource requirements
• Develop detailed project plans and manage all implementation processes
• Regularly communicate to senior management regarding the status of specific project deliverables, and interact with stakeholders to set and manage expectations
• Consult on new products, processes, standards or plans in support of the Merchant Offers business
• Optimize business processes to achieve more efficient results including establishing standard processes and best practices
• Translate customer needs into process improvement objectives, and establish/coordinate a plan for implementation
• Communicate process issues or updates to stakeholders, and assess and recommend opportunities for improvement
ALL ABOUT YOU
• Working knowledge of analytics applications (i.e. Alteryx, Tableau, Qlik)
• Working knowledge of database tools (e.g. MS SQL Server, pgAdmin, Eclipse, Toad)
• Experience with Microsoft tool suite (Power Automate, Power Apps, SharePoint, etc)
• Experience leveraging APIs for data retrieval/upload (e.g. Postman)
• Experience applying business process mapping to identify redesign opportunities and contribute to improvement opportunities
• Applies knowledge of current business processes and products to maintain and enhance solutions currently in place
• Experience creating and delivering presentations for internal learning, training events and/or business discussions
• Experience working in cross-functional and large projects
• Well-versed with challenges in working remotely with global teams
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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