Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Business Process Improvement (GBSC) Overview:The Manager, Business Process Improvement will drive operational excellence within the Global Business Services Center (GBSC) HR Functions. This role is responsible for analyzing and improving existing HR processes to enhance efficiency, scalability, and employee experience. This manager will work closely with cross-functional teams, leveraging data-driven insights, Lean Six Sigma methodologies, and innovative solutions to streamline operations and advance organizational objectives.
Role:
• Project Management – Leads process improvement projects aligned with business objectives. Tracks and reports progress to ensure timely and successful execution of initiatives.
• Stakeholder Collaboration - Works closely with HRBP's, COE's, IT and other delivery teams to implement approaches to deliver efficiencies through process improvements, standardization and/or automation.
• Service expansion - Supports the overall expansion strategy by assisting in developing governance documentation. Tracks and reports operational go-live readiness.
• Data Analysis – Collects and communicates key performance indicators (KPIs) and other driver metrics used to monitor process performance. Identifies trends and recommends actionable improvements.
• Change Management – Assists in developing and executing plans to support process changes and system implementations to ensure smooth transitions and stakeholder buy-in.
• Risk Management – Facilitates root cause analysis for issues and coordinates efforts to implement controls that proactively mitigate future process failures.
All About You:
• Knowledge of Lean Six Sigma or other CPI methodologies (certification preferred).
• Proven experience leading process improvement initiatives, optimizing workflows, and reducing inefficiencies to enhance the employee experience.
• Solid analytical and problem-solving skills with the ability to provide data driven recommendations.
• Consistently demonstrates clear, concise, and effective verbal and written communication skills. Tailors communication methods to suit diverse audiences ensuring complex process improvement concepts are easily understood by stakeholders.
• Able to develop and maintain strong relationships with key stakeholders to foster collaboration and secure alignment between strategic and tactical priorities.
• Ability to operate with independence and autonomy even in ambiguous circumstances.
• Demonstrates ability to work on several processes or projects simultaneously and deliver impactful outcomes.
Pay Range:
O'Fallon, Missouri: 102,000 - 158,000 USD
Purchase, New York: 117,000 - 182,000 USD Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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