Manager, BizOps Job Listing at Mastercard in Pune, MH (Job ID R-229285)

Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, BizOps Job Description Summary
• Are you a born problem solver who loves to figure out how something works?
• Do you have a low tolerance for manual work and look to automate everything you can?
Business Operations is leading the Support transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
Mission
The role of business operations manager is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the Application transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.
We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.
Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.

• The role of Corporate Security Operations is to be the production readiness steward for Cloud Security efforts by managing, mitigating, or elevating awareness of the business risk of all customer interactions with Mastercard's technology platforms
•The BizOps team will be a production readiness steward for Cloud Security by managing, mitigating, or elevating awareness of the business risk of all customer interactions with Mastercard's technology platforms.
• We accomplish this by linking every technology recommendation with a business value, continuously monitoring platform health indicators, and elevating awareness when one of our main objectives is at risk
• Support daily operations with a distinct focus on triage, impact mitigation and root cause identification through a depth of knowledge for corresponding products.
• Proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications
• Centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders
• Align Product and Customer Focused priorities with Operational needs
•Automate all things by having a low tolerance for manual work and drive towards CI/CD concepts and processes

Role

• Contribute to efforts for Protect and Enable teams responsible for implementing DevOps practices, production readiness, and compliance for MasterCard Core applications
• Contribute on Corporate Security Operations efforts (speed to resolution, bridging the gap between business partners, developers, SLA management, and key support teams. Lead activities for Continuous Delivery / Continuous Improvement, automate existing technical processes, enhanced monitoring, and identify efficiencies for Crypto Service applications.
• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
• Manage, implement, enhance, and enforce consistent company and department Security Ops practices
• Apply technical and business knowledge to effectively support Crypto Service applications
• Practice sustainable incident response and blameless postmortems.

All About You

• • Bachelor's degree in Information Systems, Information Technology, Computer Science or Engineering or equivalent work experience.
• Background in Dev Ops practices a distinct advantage
• Background in automation a distinct advantage
• Experience with algorithms, data structures, complexity analysis and software design.
• Experience with Thales, Entrust (nCipher), Safenet HSMs a distinct advantage
• Background working with Azure, Google Cloud and AWS HSMs is an advantage
• Experience in one or more of the following: C, C++, Java, Python, Go, Perl or Ruby
• High energy and ability to influence others
• Strong understanding of all phases of a Software Development Life Cycle
• Deliver time-saving process improvements that will be repeatable, maintainable, valuable, and fit into MasterCard's Business Operations vision.
• Exceptional communication skills required
• Self-motivated and highly collaborative
• Comfortable working in a dynamic and fast-paced environment
• Interest in designing, analyzing and troubleshooting large-scale distributed systems.
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
• Ability to debug and optimize code and automate routine tasks."

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

 Apply on company website