Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Account Management Who is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
Mastercard Japan is looking for a Manager – Business Development and Account Management to drive the growth of the MPMS and multi-currency business by levergaing Mastercard's strong brand, technology, operations and risk platforms to deliver bottom line results to Mastercard and our partners. This includes optimising existing business and identifying new initiatives via the development of strategic and operational plans, as well as execution of these to ensure business and financial objectives are achieved.
The individual must work cross functionally with various teams, including Sales, Product, Marketing, Treasury, Finance, Legal, Compliance, Delivery and Operations to help the selling success and ensure customer satisfaction.
The individual will need to have personal ambition and drive and be able to work independently to skilfully manage all components of the business. They will require an in-depth knowledge of the cards / payments business, relationship and stakeholder management and be able to develop trust and credibility with peers, internal and external stakeholders as well as being able to integrate effectively in the One Mastercard ethos.
Role
In this client-facing position, you will:
• Serve as the primary relationship owner for the distribution partners of MPMS and other multi-currency programs
• Manage and execute on your account plans to ensure business and financial objectives are achieved.
• For your key accounts, track the MPMS and multi-currency business performance vs. budget including managing bottom-up planning, opportunities and risks, weekly/monthly tracking and reporting.
• Build and maintain strong, client relationships and governance across all levels.
• Drive client retention, upsells and client satisfaction.
• Identify MPMS and Multi-currency intiative opportunities to grow future Mastercard (& Customer) revenue and share.
• Cross-sell relevant Mastercard solutions, as appropriate
• Management of contractual responsibilities for your accounts.
• Oversee and liase with key internal cross-functional teams to ensure key business outcomes and project delivery. This includes holding internal teams to account to maintian superior customer service levels and operational excellence.
All About You
The ideal candidate for this position should:
• Proficiency in Japanese and English
• Strong problem solving and analytical skills
• Strong communication and influencing skills to manage complex internal and external relationships
• Ability to prioritise multiple responsibilities and Customer deliverables
• Ability to develop trust and credibility with peers, internal and external stakeholders
• Confident, proactive personality with demonstrated persistence in resolving issues
• Excellent strategic thinking and a proven track record of identifying opportunities that increase revenue.
• Proven work experience as an Account Lead, Key Account Manager or relevant role.
• Understanding of multi-currency prepaid and FX solutions
• Demonstrate ability to present and influence key stakeholders at all levels of an organization
• Demonstrate proven ability and successfully implement quantifiable business plans
• Demonstrate the skill set to work in a rapidly changing and developing environment, with sound decision making processes.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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