Lead Product Manager- Technical Job Listing at Mastercard in O'Fallon, MO (Job ID R-228796)

Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Lead Product Manager- Technical Overview
• Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends
• Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap
• Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements
• Collects and shares user stories with engineering teams
• Acts as the voice of the business customer and related market facing product teams.

Responsibilities
• Coordinates and participates in review; revisions; changes; enhancements; testing; documentation; and member notification of product enhancements and/or business opportunities
• Provides business knowledge and technical support for story development
• Maintains internal Story Library on Confluence and ensures all repetitive development stories have a template created for use by all PMTs across SMS Batch
• Works closely with developers and requesters to identify data and functional requirements in the design of new/enhanced systems
• Ensures development stories meet business objectives; user testing is performed; and member notification is prepared in a timely fashion
• Participates in the review of business requirements during project kickoff to determine primary functions that the project is to provide
• Ensures timely and accurate communication with development and other internal staff throughout the life cycle of the project
• Participates in customer communication draft creation and reviews for accuracy prior to publication for product enhancements and business opportunities. Raises concerns in a timely manner to ensure clarity in our message to the customer.
• Oversees PBI process, including grooming, coordinating with internal partners to set priorities; manages backlog and ensures closure in Remedy upon implementation.
• Maintains accurate data in Domo and ensures any cleanup actions are completed in a timely manner to promote good team metrics.
• Creates and maintains internal Release Burndown charts in Excel on a regular cadence to assist senior management and partner teams in assessing available team capacity
• Uses the Working Backwards method, decompose business requirements and prioritize into features and functions that drive the platform/product roadmap
• Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements Owns the working backwards document and vision for feature releases
• Identifies gaps and charters new platform capabilities as required
• Compares features for competitive review to inform prioritization within a platform product release
• Exhibits expertise within platform feature area and coordinates with interdependent teams
• Digests business customer requirements (user stories, use cases) and platform requirements for a platform feature set
• Has visibility into the design of the user experience
• Continuously monitors feature development at the story level
• Reviews product demo with the development team against acceptance criteria for the feature set
• Maintains the grooming backlog for operational health efforts
• Stays aligned with GTM plans for the feature set
• Identifies issues that will keep the stories from delivering on time and/or with the desired requirements and communicates to leadership
• Supports and participates in post-launch reviews and provides feedback
• Works with internal teams to identify, classify, and prioritize feature-level customer issues
• Develops and implements new internal Defect Dashboards and works with development teams implement process improvements
• Develops and implements new Work Views in ALM to aid in release planning and project management
• Coordinates internal partners to collect and identify feature-level development opportunities
• Establishes a network within the organization; begins to build internal and external networks
• Mentoring team members and provides ad-hoc training on applications upon request

Skills:
• Organizational, planning, and multi-tasking skills
• Proficient in Communication – listening, oral, written, and interpersonal skills
• Strong analytical and decision-making abilities
• Software: Microsoft Apps (Word, Excel, PowerPoint, Visio, Teams, Outlook, etc), Confluence, ALM, Remedy, Adobe, Jira, Aha!
• Knowledge of both waterfall and agile methodologies preferred
• Self-motivated and adaptive to change
• Ability to work independently to manage schedules and orchestrate meetings on behalf of others
• Proficient at grooming user stories, features, and epics, setting entrance/exit criteria and prioritizing a product backlog Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

O'Fallon, Missouri: $119,000 - $190,000 USD

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