Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Operations T&E Project Manager Dynamic Yield Who is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
Dynamic Yield, by Mastercard is on the lookout for an Operations T&E (Training & Enablement) Project Manager with experience in collaborating with multiple teams, knowledge of technology, who can empathize with the trials and tribulations of designing and maintaining process and a scalable organization. As the project manager, you are the bridge between our education managers and tools and infostructure.
The role requires someone who can take a complex project and break it down to all the sub tasks needed to make sure we hit our deadlines. The team relays on this individual to keep everyone aligned on the bigger picture and identify roadblocks along the way. You will serve as the operational manager for this department. Ensuring the sprints are running smoothly and all the processes are designed to perfection. Working closely with the director of training and enablement to maintain the teams KPIs and support their growth.
We are seeking a highly adaptable Operations T&E Project Manager to join our dynamic team. Our Operations T&E Project Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator. A proven track record of managing development projects end-to-end including requirements gathering, scoping document creation, design review, sprint planning, QA and UAT is a plus.
The Task-at-Hand:
• Become an expert in the Customer Success Operations processes with specific focus on the Training & Enablement team.
• Manage and organize Customer Success Training & Enablement quarterly sprint planning
• Manage and organize Customer Success employee Onboarding programs including meeting scheduling, internal communications and session scheduling
• Manage and prepare (including curating content) internal communications, including internal newsletters.
• Execute external customer communications. Examples are product releases and external newsletters.
• Manage and organize Customer Success quarterly digital event where CS team members will discuss specific customers in a webinar (this includes sending invites, manage sign up process).
• Manage and organize monthly Live Training event (this includes sending invites, manage sign up process and follow ups).
•Maintain and enhance current KPI tracking for Training & Enablement team
Optimal Skills for Success:
• 1+ years of technical project management experience with specific focus in digital marketing solutions (mobile, web analytics, optimization, email); combined with SaaS product environment
• BS in Computer Science or equivalent experience
• Experience with managing projects at a complex organization
• Familiarity with e-commerce specific terms and configuration is preferred
• Able to read and understand code (especially JavaScript, HTML, CSS, - a plus)
• Excellent time management and strong organization skills
• Experience with Salesforce of similar CRM solution
• Experience with Jira of similar Project management solution
• Demonstrable ability to take ownership and accountability, and act on goals and objectives in a technical environment
• Excellent problem-solving skills and a creative approach to overcoming obstacles.
• Effective communication and collaboration skills, with experience working in diverse team settings. Primary working language will be English.
• Ability to work in a dynamic environment where adaptability is key
Nice to have:
• Experience with LMS (learning management system) like Skilljar
• Experience with ChurnZero or similar Customer Success Solution
What we offer
• Gross monthly salary base range 1600-2200 EUR
• Quarterly performance bonuses
• Variety of benefits from employment Day 1
• Hybrid working model from office in Jauna Teika
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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