Company: Mastercard
Location: Madrid, MD, Spain
Career Level: Director
Industries: Banking, Insurance, Financial Services
Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Innovation & Transformation Products Director, Innovation & Transformation ProductsAbout us
The Global Innovation & Transformation (I&T) products team supports our customers and partners with digital innovation, growth, strategy, transformation and consulting products. I&T products are customer centric and deliver a range of digital innovation solutions that have been tailored to meet client-specific business challenges.
The Role
• This global role sits in the Innovation & Transformation Products team within Business & Market Insights (B&MI) organisation in Services. The role holder is responsible for refining existing products and shaping new products that support B&MI revenue objectives as well as our ambition to build repeatable, scalable products which can be delivered at efficient margins.
• This is a multifaceted role and requires extensive senior stakeholder engagement (in-person and virtual) of both internal and external key customers. It requires a confident, experienced leader with a deep understanding and experience of digital strategy formulation, developing and managing digital/innovation products and should be comfortable across core disciplines of– digital strategy & transformation, growth, ideation methodologies, rapid prototyping, design sprints and agile product management.
• The individual will also be adept at driving the “big picture” of building end to end digital solutions across the key pillars of B&MI and must be client focused with a revenue/sales enablement mindset when positioning products within the organisation.
• The role requires creativity and idea generation that can also deliver revenue returns for Mastercard and our customers.
The individual needs to form close trusted relationships with a wide range of stakeholders – including regional product leads, practice leads, Advisors Client Services, Customer Solutions Centre leads country teams and Sales leads. Other key stakeholders include finance and administration functions.
The role may also require support of sales teams in client sessions and attendance of product delivery sessions/workshops with key clients especially in the capacity of shaping product growth opportunities.
Expectations:
Product & revenue enablement focus
• Support the global product and go-to-market narrative of key innovation &transformation products (sales material, pricing, case studies etc)
• The role owner will be point of contact for key regions/clusters and will support sales enablement efforts in those regions/clusters from a product perspective
• Evangelist of the I&T product portfolio benefits and value
• Pipeline monitoring across regions to ensure sufficient runway to support revenue targets
• Play a role in shaping major RFP responses from a product perspective and support the differentiation narrative from a product stand-point
• Knowledge management and retention of product material and funding model information with an objective to standardise and globalise
• Support “product bundling” efforts where input from B&MI will be required in building a solutions bundle
• Ad-hoc responses and guidance on requests related to the product opportunities, pricing, features etc requested by regional products/sales/delivery leads
• Lead matrixed teams with multi-faceted skills sets and different motivations/ agendas to create new product innovations.
• Stay informed on emerging technologies and innovations in our priority segments and identify potential opportunities to develop relevant products
All About You:
• Must be passionate and knowledgeable about digital innovation & transformation product development/management. Keen to work across Mastercard to support some of the world's biggest brands in shaping products that solve their most complex digital innovation challenges.
• Drive a user-centric culture of data driven, experimentation, continuously assessing and enhancing the product user experience.
• Must be ready and able to partner with delivery and sales teams (to ensure that products are easy to sell and deliver)
• Demonstrate awareness of Mastercard's broader product offerings and the ability to leverage products from other business areas to augment innovation & transformation product capabilities
• Drive institutionalized knowledge through the use of consistent product documentation (e.g., sales material and playbooks)
• Demonstrate experience in product innovation and consulting.
• Be experienced in the product development process especially agile & design thinking methodologies.
• High energy, can-do attitude, very strong sense of ownership and desire to succeed with commensurate analytical and strategic skills.
• Executive-level presence and presentation skills—must have persuasive “presence” and ability to effectively across the business
• Organized, with an ability to provide consultative skills in environments where there may be ambiguity in the overall direction that the solution needs to follow
• Leadership skills—must be able to influence others and navigate complex relationship scenarios & must be able to influence others without direct reporting relationships.
• Payments technology knowledge or experience in the payments industry is an advantage
• Management consulting experience at manager level and above is a distinct advantage
• Excellent verbal and written skills.
• A strong team player with a collegiate and collaborative mindset
• Demonstrate and drive Mastercard Way behaviours.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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