Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Data Insight Manager, Mastercard Identity Solutions As a Customer Facing Data Insight Manager, you will report in the Director of our Global Emerging Solutions Team to empower Mastercard's strategic clients with actionable insights and data-driven strategies, driving the adoption and success of our identity solutions. This role combines expertise in data analysis with customer engagement to influence decision-making, optimize outcomes, and enhance the value clients derive from our products.Overview
Mastercard Security Solutions develops and delivers world-class security products and services for Mastercard customers across the globe. As part of this organization, the Identity Solutions team leads the development and delivery of solutions that provide data, insights, and risk scores to prevent fraud and increase successful transactions, account openings, and signs ups in the online digital economy.
As a Customer Facing Data Insight Manager, you will report in the Director of our Global Emerging Solutions Team within Mastercard Identity Solutions to empower Mastercard's strategic clients with actionable insights and data-driven strategies, driving the adoption and success of our identity solutions. This role combines expertise in data analysis with customer engagement to influence decision-making, optimize outcomes, and enhance the value clients derive from our products.
The ideal candidate is passionate about leveraging data to solve complex business challenges, with a strong ability to communicate insights effectively to both technical and non-technical stakeholders. They are well-versed in payment industry trends and thrive on turning data into meaningful recommendations.
Role
Data-driven customer engagement:
- Act as the primary data expert for Emerging Solution clients globally, providing tailored insights and analytics to address their unique business needs.
- Leverage Mastercard and client data to identify trends, patterns, and actionable recommendations that enhance product performance and client ROI.
- Collaborate directly with clients to present findings, guide decision-making, and influence strategic initiatives.
Analytics and insights:
- Data extraction and interpretation / presentation, from existing dashboards to communicate product impact and usage trends.
- Define and monitor KPIs to track client success and measure the effectiveness of emerging solutions.
Voice of the customer:
- Serve as the voice of the client within Mastercard Identity Solutions, gathering feedback and sharing data-backed recommendations with internal Product and Marketing teams.
- Develop tailored materials, including data stories and case studies, to communicate the value of Identity solutions to internal and external stakeholders.
Industry and Market Expertise:
- Stay informed on industry trends and competitive dynamics to provide clients with forward-looking insights.
- Use data to help clients navigate industry changes, uncover opportunities, and mitigate risks in the evolving payments ecosystem.
- Support clients in benchmarking their performance against market standards and identifying areas for improvement.
All about you:
- Proficient in data analysis tools, techniques, and visualization platforms (e.g. Tableau, SQL, Python, Excel).
- Ability to analyse complex datasets, identify patterns, and extract meaningful business insights.
- Strong experience working directly with clients, presenting data insights, and influencing strategic decisions.
- 3-5 years experience in payments, risk, and fraud ecosystems
- Proven ability to work across functional teams, including Product, Marketing, Sales, and Account Management.
- Excellent attention to detail with strong organizational and prioritization skills
- Ability to prioritize tasks effectively under limited supervision
- Comfort in a fast-paced tech environment
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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