Country Manager Job Listing at Mastercard in Panama City, Panama (Job ID R-236664)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Country Manager People Manager

Account Leader – Central America

Major Accountabilities:

To lead National Key Accounts in the development and growth of it's consumer credit, commercial and debit portfolios in Central America, leveraging MasterCard's systems, intellectual and commercial assets to grow MasterCard share of accounts, GDV and revenue. To lead and manage a team responsible for these accounts.

Lead customer business development activities and business development team throughout Central America.

Execute CRM disciplines with customer to ensure alignment of MasterCard resources, focus and commercial support

Identify opportunities to support customer's consumer credit, commercial and debit programs through joint marketing initiatives.

Identify customer product and program development needs and sponsor their execution within MasterCard.

Ensure customer leverages MasterCard's Global, Regional and National sponsorship properties to profitably grow their business and increase MasterCard's share of accounts and GDV.

Support customer in acquisition, portfolio management and new business activities, imparting best practices.

Demonstrate growth of MasterCard GDV and revenue throughout strategic and tactical initiative execution, joint marketing plans to support customer account in Consumer Credit, commercial and debit portfolio, diligent management of commercial resources and sponsor launch by customer of new product and programs.

Establish quantifiable competitive leverage, communicating MasterCard's contribution to customer's business growth.

Stimulation of new and ongoing revenue streams to MasterCard.

Incorporation within customer's marketing planning processes.

Enhance performance of regional business development team.

Experience/Education:

Candidate should be educated to a minimum of Bachelor's Degree level, though MBA preferred and will typically have 10 or more experienced years within a related field. The candidate should have extensive sales leadership and business development experience within financial services and should demonstrate an aptitude to work and influence across functional disciplines (marketing, operations, technology, risk etc.). Fluency in English and Spanish is required. Candidate should be willing to travel within Central America and beyond on an as-needs basis. This position is based in Costa Rica.

Experience Required:

Business Development. Extensive sales leadership, account management and business development experience in credit cards, preferably in Latin America. Able to identify, build and maintain a strategic network of contacts within MasterCard, the customer organization and the industry. Utilize these relationships to create opportunities and value of mutual benefits.

High Impact and Influence. Maintain the ability to effectively persuade, convince, influence, or make an impact on others for a specific end-result that ultimately benefits MasterCard and the customer organization by rapidly delivering value.

Innovative. Seeks new ways of solving problems by challenging the status quo. Thinks in innovative ways to develop new ideas, products and services that capitalizes on a recognized customer need. Identify opportunities to expand the value-creation capacity of the enterprise and enhance customer loyalty and satisfaction.

Strategic Thinker. Contributes pragmatic solutions from both short and long-term perspectives that further MasterCard's strategic direction. Maintains a forward-looking perspective when considering actions and solutions. Demonstrates insight into the ways in which industry dynamics and external environmental factors (e.g., other industries, competition, regulations, a market dynamics) will influence future customer needs and solutions.

Customer focus. Seeks customer information to improve services and considers the customer impact in every decision. Goes beyond what is required in order to meet or exceed customer expectations. Treats customer with appropriate urgency and follows up to monitor satisfaction. Consistently gauges how quality, reliability and timeliness affect the customer and the perception of MasterCard.

Performance Orientation. Produces results that add value by delivering on commitments and metrics, and pushing the envelope to raise the bar on performance. Represents the interests of the customer. Ability to assimilate MasterCard product lines, processes and working culture and rapidly identify opportunities with customer account.
Market-leading communication and presentation skills

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

 Apply on company website