Consultant - Bizops Mgr Job Listing at Mastercard in İstanbul, İstanbul (Job ID R-231946)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Consultant - Bizops Mgr Responsibilities

• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
• Align product and customer focused priorities with operational needs to protect the platform and customer experience.
• Proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications.
• Practice sustainable incident response and blameless postmortems.
• Involve in incident management and resolution activities (7/24/365) when needed.
• Ensure any new products or product enhancements have the appropriate operational support structure to deliver advertised business outcomes.
• Ensure any documented service commitments are monitored and appropriate mitigation steps taken to restore or maintain service commitments.
• Support daily operations with a hyper focus on triage and then root cause by understanding the business implications of our products. Shift left to be more proactive and upfront in the development process.
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover.
• Work with a global team spread across tech hubs in multiple geographies and time zones.
• Share knowledge and mentor junior colleagues.
• Operational Readiness Architect:
o Serve as the primary contact responsible for the overall application health, performance, and capacity
o Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
o Partner with the development and product team of a new application to establish the right monitoring and alerting strategy and create the framework to achieve zero downtime during deployment.

• Site Reliability Engineering:
o Serve as the primary contact responsible for ensuring application scalability, performance, and resilience.
o Practice sustainable incident response and blameless post-mortems while taking a holistic approach to problem solving and optimizing time to recover.
o Automate data-driven alerts to proactively escalate issues. Work with development teams to establish SLOs and improve reliability.

• DevOps/Automation:
o Tackle complex development, automation, and business process problems. Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.
o Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
o Increase automation and tooling to reduce toil and manual intervention
• ITSM Practices:
o Analyses ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns

Qualifications

• BS degree in Computer Science or related technical field or equivalent practical experience.
• Extensive experience in ITIL standards, service event management activities and application development lifecycle.
• Proven track record in supporting production applications to facilitate change and incident activities.
• Experience in Site Reliability Engineering (SRE) practices, “Build” & “Run” activities.
• Understanding algorithms, data structures, scripting, pipeline management, and software design.
• Systematic problem-solving approach coupled with strong communication skills and a sense of ownership and drive.
• Ability to identify, optimize and automate routine tasks.
• Experience in dealing with difficult situations and making decisions with a sense of urgency.
• Interest in understanding, analyzing and troubleshooting large-scale distributed systems.
• Experience in working across development, operations, and product teams to prioritize needs and resolve differences through thought-leadership and partnership.
• Experience in customer support and delivery roles.
• Experience with defining and delivering on long term strategies.
• Experience with financial oversight.
• Experience with financial and process efficiencies.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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