Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Capabilities Enablement Manager Who is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Capabilities Enablement Manager
The Capabilities Enablement Manager is responsible for driving the successful onboarding, adoption, and optimization of our [Marketing Services or Marketing Capabilities] platforms across the organization. This role involves collaborating with various departments to understand their needs, providing training and support, and ensuring the capabilities are leveraged to their full potential to enhance Marketing Services productivity and efficiency.
Onboarding & Training Support
- Develop comprehensive training programs and materials for end-users at all levels
- Conduct workshops, webinars, and one-on-one training sessions to ensure proficient use of the capabilities
- Provide ongoing support and troubleshooting assistance to users
Stakeholder Collaboration
- Work closely with stakeholders to identify and address workflow challenges
- Gather feedback from users to understand their needs and refine platform features and functionalities.
- Collaborate with IT and other relevant teams to ensure seamless integration and data security.
Performance Monitoring
- Establish and track key performance indicators (KPIs) to measure the success of capabilities onboarding adoption
- Generate regular reports on platform usage, performance, and user satisfaction
- Recommend and implement improvements based on data-driven insights
-Change Management
- Develop and execute change management strategies to facilitate smooth transitions to new or updated processes
- Communicate effectively with stakeholders to ensure buy-in and minimize resistance to changes
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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