Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Analyst Product Delivery Overview:The Product Delivery Team is looking for a TAM (Technical Account Manager) Enablement Specialist.
This role is crucial in supporting our TAMs and driving their success. You will be the central hub for data management, knowledge sharing, and proactive initiatives within the TAM community. This involves ensuring TAMs have the information and resources they need to excel in their customer interactions and contribute to regional goals. If you're a highly organized, data-driven individual with a passion for enablement and community building, we encourage you to apply!
Role:
Data Management and Program Oversight:
Ensure TAMs have access to accurate and up-to-date information to support their customer interactions.
Maintain and standardize essential data, including:
Product mapping and volumes
Card-present and card-not-present approval rates
Project performance metrics (e.g., implementation time, cancellation rates)
Compliance indicators for various programs
Key customer infrastructure and card portfolio details
Academy activation rate, customer usage, and other key indicators
TAM Community Management:
Foster collaboration and knowledge sharing within the TAM community.
Manage the TAM Teams/Confluence site as a central hub for resources, best practices, and announcements.
Organize regular community sessions (webinars, workshops) for TAMs to connect and learn.
Collect and disseminate best practices across the TAM community.
Leverage existing content (case studies, success stories) to enhance TAM effectiveness.
Proactive Initiatives and Readiness:
Implement proactive measures to enhance TAM performance.
Develop and conduct training programs in the Academy on new announcements, products, mandates, and other relevant topics.
Maintain a list of upcoming mandates or regulatory changes impacting customers.
Collaborate with TAMs to align their efforts with regional goals.
All About You:
Essential Skills:
Strong relationship building and interpersonal skills.
Proactive and self-motivated with the ability to work independently and make sound decisions.
A curious mindset with a desire to learn and apply new knowledge to the role.
Excellent organizational and time management skills with the ability to manage multiple priorities.
Strong communication skills (written and verbal) to effectively convey information to the TAM community.
Basic programming knowledge for automating tasks (e.g., scripting, macros).
Proficiency in Microsoft tools, including Power BI and Excel.
Bonus Points:
Experience in a similar enablement or community management role.
Familiarity with technical account management practices.
Knowledge of the payments industry.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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